Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

Marketing e-mails are not responsive

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hello all,

maybe anyone can help me with that issue.

When designing a marketing e-mail with the out-of-the-box functionalities of the designer, the result in some e-mail clients is not responsive.

e.g. text/image columns or the spaces between the sections are not shown as in the preview. This occurs especially on mobile devices (outlook, gmail)

Attached you`ll find a view of an e-mail opened on the mobile device (outlook) Both image blocks had the same size in the e-mail preview.

Has anybody experienced that strange behavior?

Thanks in advance.image-1.jpeg

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Marketing e-mails are not responsive

    Hey Alexander,

    Could you please:

    1. Start from one of the following (1 column, 2 column or 3 column) templates. OR

    2. Start from a empty email and create your email content?

    This way, we can investigate better what's happening. You should see responsive content straightaway on you emails.

    If not, please open a support ticket and the team can look into this for you.

    Thanks,

    Shravan

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Marketing e-mails are not responsive

    Hi Alexander,

    To design responsive email, we should use column elements for layout, then add text and image block into the column.

    For example, the structure of an email:

    Section 1: 1 column (Header and Logo)

    Section 2: 1 column (Bannar)

    Section 3: 1 column (Body)

    Section 4: 1 column(text and images)

    Section 5: 1 column(social icons, address and subscription center link)

    Designer view

    0777.c1.JPG

    HTML preview

    pastedimage1606281377313v1.png

    Test:

    Gmail app

    4807.jpg

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,187 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,966 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans