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Session Id : 6YB7NqYJ8RBdfW5HsVl3Fz
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing e-mails are ...
Customer experience | Sales, Customer Insights,...
Suggested answer

Marketing e-mails are not responsive

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Posted on 24 Nov 2020 07:42:09 by Community Member

Hello all,

maybe anyone can help me with that issue.

When designing a marketing e-mail with the out-of-the-box functionalities of the designer, the result in some e-mail clients is not responsive.

e.g. text/image columns or the spaces between the sections are not shown as in the preview. This occurs especially on mobile devices (outlook, gmail)

Attached you`ll find a view of an e-mail opened on the mobile device (outlook) Both image blocks had the same size in the e-mail preview.

Has anybody experienced that strange behavior?

Thanks in advance.image-1.jpeg

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on 07 Dec 2020 at 19:07:44
    RE: Marketing e-mails are not responsive

    Hey Alexander,

    Could you please:

    1. Start from one of the following (1 column, 2 column or 3 column) templates. OR

    2. Start from a empty email and create your email content?

    This way, we can investigate better what's happening. You should see responsive content straightaway on you emails.

    If not, please open a support ticket and the team can look into this for you.

    Thanks,

    Shravan

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on 25 Nov 2020 at 05:17:24
    RE: Marketing e-mails are not responsive

    Hi Alexander,

    To design responsive email, we should use column elements for layout, then add text and image block into the column.

    For example, the structure of an email:

    Section 1: 1 column (Header and Logo)

    Section 2: 1 column (Bannar)

    Section 3: 1 column (Body)

    Section 4: 1 column(text and images)

    Section 5: 1 column(social icons, address and subscription center link)

    Designer view

    0777.c1.JPG

    HTML preview

    pastedimage1606281377313v1.png

    Test:

    Gmail app

    4807.jpg

    Regards,

    Clofly

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