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Chart on dashboard not displaying any records

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Posted on by jamest1994

Hi all, I've created a dashboard with a couple of charts which are blank and showing as 'no data available'. However, when clicking on 'view records' to see a list of the expected records they appear in the list so I don't think it's an issue with the view. The 2nd screenshot shows the records which appear when clicking view records. Does anyone know what the potential issue could be? Thanks

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Jimmy Passeti 845 Most Valuable Professional on at

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Hello,

Probably the Agent field (The one that the chart is using) is empty for the records.

Can you check it?

Regards,
Jimmy Passeti

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jamest1994 13 on at

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Hi Jimmy, I checked the chart and 'agent' is just referring to the owner of the record so this isn't empty. Even if I switch to another chart such as 'cases by status' it still says data not available despite there being available records.

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Amit Katariya007 10,409 Moderator on at

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Hello User,

Can you share the chart details? You have added correct functions right ?

Create charts

Thank You

Amit Katariya

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jamest1994 13 on at

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Hi, this is the chart I'm using, do you see any issues with this? It's worth noting that none of the selectable charts work for the view

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