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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Address in Manager con...
Microsoft Dynamics RMS (Archived)

Address in Manager configuration constantly reverts back to old address

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Posted on by Community Member Microsoft Employee

We moved about a year ago and updated the address in the Configuration section of RMS Store Operations Manager with the new address.  Since the change about a year ago, the address in RMS constantly (a few times a week) reverts back to our prior address.  I change it to our new address and within a day or two it reverts back to the old address.  When it does happen, it's after we Z out and not during the day.  I sometimes check the address after we Z out and it's correct but then showing our prior address when we open up in the morning. Other times it's displaying our prior address so I will change it. Sometimes it is correct in the morning and other times it's showing the prior address again.

We're running RMS Store Operations Manager version 2.0.0105.  We were running Headquarters Manager for a couple of years, when we had two locations, but now use only Store Operations Manager in a single location.  I updated the address for store 1 in Headquarters Manager even though we don't use it any longer but this has not helped the problem.

Any ideas?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Address in Manager configuration constantly reverts back to old address

    Jeff got completely opposite view to yours. Who protects me and my customers from lost sales? Anyway topic closed.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    Re: Address in Manager configuration constantly reverts back to old address

    They gotta do something to protect themselves from thieves out there.

    Since you are a Partner it seems, maybe you should be asking these questions in the private Partner forum;  partnersupport.microsoft.com/.../mpndynrms

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Address in Manager configuration constantly reverts back to old address

    Thanks Jeff. It was an add-on. I cannot believe that they try to protect they software so much that they make it unusable for genuine users. I almost lost my client(this issue was ongoing for over a year), had number of sleepless nights and almost lost my sanity. I still cannot believe it they did it to me. Never again will resell their software.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    Re: Address in Manager configuration constantly reverts back to old address

    Some add-ons do this for licensing purposes.  Check with your add-on Vendor(s) or Partner.

    BTW, you should REALLY update from .105 as there is a serious pricing bug in it.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Address in Manager configuration constantly reverts back to old address

    Got exactly the same problem. Its extremely annoying.

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