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Customer experience | Sales, Customer Insights,...
Suggested answer

New Invoice button no longer appears

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Posted on by 4

After the 2020 release wave one update, the New Invoice button no longer appears, although I am Global Admin with all the rights.
Does anyone have a solution?

pastedimage1588762031463v1.png

  • Marian Buruiana Profile Picture
    4 on at
    RE: New Invoice button no longer appears

    Hi, i was logged in with Admin account and i have checked for Unified field.

    I rollback to a version from one day earlier and i "solved" the problem.

  • Miguel Lourenco Profile Picture
    on at
    RE: New Invoice button no longer appears

    It says missing privilege. Are you sure you're signed in with system administrator?

    Also check the "enable for unified client" checkbox

  • Marian Buruiana Profile Picture
    4 on at
    RE: New Invoice button no longer appears

    In Price List entity i don't have New button active, .... but in Command checker i see New (hidden) ...  How can activate to able to see?

    pastedimage1588775356322v1.png

  • Marian Buruiana Profile Picture
    4 on at
    RE: New Invoice button no longer appears

    I can't see the button "New"  .... I have this. 

    pastedimage1588774477010v1.png

    In other Entities like "Quote" i see the "New" button

    pastedimage1588774600772v2.png

  • Suggested answer
    Miguel Lourenco Profile Picture
    on at
    RE: New Invoice button no longer appears

    Hi Marian,

    then try this:

    Add &ribbondebug=true to your URL and navigate.

    go to command checker:

    pastedimage1588773591360v1.png

    Choose the missing button on your left and click on Command properties on your right.

    pastedimage1588773683606v2.png

    You will be able to inspect which rules were marked as false (that makes the button not visible)

  • Marian Buruiana Profile Picture
    4 on at
    RE: New Invoice button no longer appears

    Hi Miguel,

    Tnx for your answer. yes i have checked (see printscreen)

    pastedimage1588773297238v1.png

  • Suggested answer
    Miguel Lourenco Profile Picture
    on at
    RE: New Invoice button no longer appears

    Hi Marian,

    Can you check if the entity has this setting:

    pastedimage1588772989840v1.png

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