Customer Journey is showing Errors while going Live with A/B Test email

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Hi Marketing experts,

I am trying to create send the Email with A/B testing but on customer journey im getting this error :"The selected email message doesn't include the test expected by your A/B test Settings".

I have added the test on my email as explained in the document but still getting the error on Customer journey

Thanks

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cloflyMao 25,210 on at

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Hi Fariha,

I reproduced your issue with following operation:

1. I created 2 A/B tests to marketing email: Subject test 1 and Subject test 2.

2. In customer journey, I selected Subject test 1, it passed error check.

3. I stopped the marketing email and deleted Subject test 1.

4. Back to customer journey again, Subject test 2 was automatically selected, but it will give same error as yours.

In a word, you may deleted the A/B test item that it had been used in customer journey.

Please delete the email tile and add a new again to test whether it could pass error check.

Regards,

Clofly

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Community Member on at

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Hi Clofly,

Thanks for the reply, actually I have tried the same scenario on a trial version too and got the same error. The thing is I didn't delete any A/B test from email, I have created the new email with A/B test and first time added that email on customer journey and enable the A/B testing check on email Tile on customer journey, and then check for Error and i got the error which I have reported earlier :/ and I'm facing this on 2 different environments . Same error :/ and I have followed the each step for A/B testing written on the document

docs.microsoft.com/.../email-a-b-testing

Thanks,

Fariha

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Verified answer

cloflyMao 25,210 on at

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Hi Fariha,

Try to clear browser cache and then check whether there is update available for your marketing application.

Regards,

Clofly

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Aga M on at

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Hi Fariha,

Thank you for the question!

Can you please confirm if this works for you now after clearing the browser cache and reproducing the scenario or do you still experience any issues?

Best Regards,

Aga

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