Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Customer Journey is showing Errors while going Live with A/B Test email

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hi Marketing experts,

I am trying to create send the Email with A/B testing but on customer journey im getting this error :"The selected email message doesn't include the test expected by your A/B test Settings".

pastedimage1603189472029v1.png

I have added the  test on my email as explained in the document but still getting the error on Customer journey

pastedimage1603189854158v2.png

Thanks

  • Aga M Profile Picture
    Aga M on at
    RE: Customer Journey is showing Errors while going Live with A/B Test email

    Hi Fariha,

    Thank you for the question!

    Can you please confirm if this works for you now after clearing the browser cache and reproducing the scenario or do you still experience any issues?

    Best Regards,

    Aga

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey is showing Errors while going Live with A/B Test email

    Hi Fariha,

    Try to clear browser cache and then check whether there is update available for your marketing application.

    Regards,

    Clofly

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Journey is showing Errors while going Live with A/B Test email

    Hi Clofly,

    Thanks for the reply, actually I have tried the same scenario on a trial version too and got the same error. The thing is I didn't delete any A/B test from email, I have created the new email with A/B test and first time added that email on customer journey and enable the A/B testing check on email Tile on customer journey, and then check for Error and i got the error which I have reported earlier :/ and I'm facing this on 2 different environments . Same error :/ and I have  followed the each step for A/B testing written on the document

    docs.microsoft.com/.../email-a-b-testing

    Thanks,

    Fariha

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey is showing Errors while going Live with A/B Test email

    Hi Fariha,

    I reproduced your issue with following operation:

    1. I created 2 A/B tests to marketing email: Subject test 1 and Subject test 2.

    2. In customer journey, I selected Subject test 1, it passed error check.

    3. I stopped the marketing email and deleted Subject test 1.

    4. Back to customer journey again, Subject test 2 was automatically selected, but it will give same error as yours.

    In a word, you may deleted the A/B test item that it had been used in customer journey.

    Please delete the email tile and add a new again to test whether it could pass error check.

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,111 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,934 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans