Power Virtual Agents: Which is the functional difference between Gobal Variables and Custom Entities?

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Posted on by Joel D

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Hi,

while talking about Power Virtual Agents there are two key components which come to mind: Custom Entities and Global Variables.

When should I use custom entities rather than global variables (and vice versa)?

For example, let's suppose that I'm developing several power virtual agents to deal with many products, and I need to store the model information so that it can be reused across all chatbots: is it correct to use global variable here, or should I opt for custom entities? Why?

Can you explain to me the crucial difference between the two, and possibly provide some examples with relevant scenarios?

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Nya 29,060 on at

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Hi Joel,

It is recommended to post your issue to the forum of Power Virtual Agents for more help.
Here is the link:
Power Virtual Agents Community - Power Platform Community (microsoft.com)

Best Regards,
Nya

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