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Customer experience | Sales, Customer Insights,...
Unanswered

My Account is not enabled for Customer Voice

Posted on by 873

Hello,

We just purchased the D365 Customer Voice without selecting Dynamics 365 applications plan license.

After that, we installed the app in a Sandbox environment.

After the app was installed, we assigned the System Admin security role + Project Owner role for the user knowing that the Sys admin will already give us full permission.

When we tried to access customervoice.microsoft.com by signing in with the account that we gave access to, it is failing by saying "My account is not enabled for D365 Customer Voice" as follows:
7318.MicrosoftTeams_2D00_image.png

Could you please advise what is the issue?

Any help is greatly appreciated.

Thank you!

  • CU20111838-0 Profile Picture
    CU20111838-0 2 on at
    My Account is not enabled for Customer Voice
    Facing the same issue:
     
  • SergeiDrewWork Profile Picture
    SergeiDrewWork 4 on at
    My Account is not enabled for Customer Voice
    I too am experiencing this issue - How do you enable? 
     
    Any help is appreciated. 
  • Engy Louis Profile Picture
    Engy Louis 19 on at
    My Account is not enabled for Customer Voice
    me too i have the same issue , I’ve assigned both the System Admin and Project Owner roles to the user :(

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