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My Account is not enabled for Customer Voice

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Posted on by EBMRay

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Hello,

We just purchased the D365 Customer Voice without selecting Dynamics 365 applications plan license.

After that, we installed the app in a Sandbox environment.

After the app was installed, we assigned the System Admin security role + Project Owner role for the user knowing that the Sys admin will already give us full permission.

When we tried to access customervoice.microsoft.com by signing in with the account that we gave access to, it is failing by saying "My account is not enabled for D365 Customer Voice" as follows:
7318.MicrosoftTeams_2D00_image.png

Could you please advise what is the issue?

Any help is greatly appreciated.

Thank you!

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Engy Louis 79 on at

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me too i have the same issue , I’ve assigned both the System Admin and Project Owner roles to the user :(

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SergeiDrewWork 4 on at

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I too am experiencing this issue - How do you enable?

Any help is appreciated.

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CU20111838-0 2 on at

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Facing the same issue:

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Dirk Cuthbertson 37 on at

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Did you ever find a solution for this @EBMRay? I'm having the same issue.

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CindyHaast2205 33 on at

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Hi,

Please check in your Microsoft 365 Admin Center on your user account. under licenses and apps, check if the D365 Customer Voice license is assigned. I suspect that may be the problem.

After assigning the license, I recommend to log out and log back in again...

Also, worth to double check - Power Platform environment, just check in settings > features that customer voice is enable (when I experienced the same issue recently this was what fixed it).

Let me know if it solves it for you too.

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