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Emails not sending for invoice approval workflow in Business Central

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Posted on by Community member

Hi,

I have set up a Power Automate workflow for Purchase Invoice approvals in Business Central.

I have various people set up in the User Approval area for first or second approval and some for both.

Only 2 users are currently able to receive the email to approve 1 or approve 2, I get a fail on email sending step of the workflow for all other approvers although these are set up in the same way as the two that work and all email addresses are correct.

Can anyone help with this? I'm wondering is there somewhere else the users need to be set up?

Thanks

Brenda Confrey

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Dynamics 365 Business Central

Dynamics 365 Business Central

Dynamics 365 Business Central

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YUN ZHU 99,324 Super User 2026 Season 1 on at

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Hi, if you are sending from BC, please confirm whether there are emails and error messages in Sent Emails or Email Outbox.

If you are sending in Power Automate, you need to check the step settings in Power Automate.

Hope this helps.

Thanks.

ZHU

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