web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Retail Store Scale Uni...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Retail Store Scale Unit Error

(0) ShareShare
ReportReport
Posted on by Test 10

Hi All , 

Getting this error while installing RSSU for on premises Environment .

Microsoft.Dynamics.Commerce.Runtime.ConfigurationException: The available channel cannot be found in local database. Please make sure at least 1 retail channel is downloaded to this DB through AX.

i have found some trouble shoot sections available for ax 2012 but none of them work .

Thanks.

I have the same question (0)
  • Suggested answer
    Xusheng Profile Picture
    Xusheng Microsoft Employee on at

    Have you set the any channel to this RSSU channel DB? Please follow up below site to install it, hope this can help you.

    docs.microsoft.com/.../retail-store-scale-unit-configuration-installation

    If it still not working, please create a new service request to working with Retail support team for this issue.

  • Suggested answer
    Oksana Kovaliova Profile Picture
    Oksana Kovaliova 3,597 on at

    Hi,

    Did you run 9999 job (Retail > Data distribution) to populate channel database with data?

  • Mohd irfan mehdi Profile Picture
    Mohd irfan mehdi 956 on at

    Are you getting this error while installing RSSU on while activating mpos by using RSSU?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 254

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 188 Super User 2026 Season 1

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 131 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans