Management Reporter Web viewer only prints first page

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Posted on by Marsha Pavelich

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I have a report that will fit on one page when it is printed in portrait. In order to be able to see it better, I want to print it in landscape. In both the print preview and when printing, it shows page 1 of 1, and doesn't show me the bottom part of the report. Am I doing something wrong here, or is it a bug?

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Philip Leitch 104 on at

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RE: Management Reporter Web viewer only prints first page

This is now 2016 and this VERY basic issue that only happens on Microsoft products running on Microsoft products is unacceptable. Please fix this ASAP as this is affecting tens of thousands (if not millions) of users world-wide.

It seems that Microsoft DOESN'T want you to use all their products, as would be apparent by anyone who uses Microsoft single sign-on and then tries to log into Dynamics LCS (which requires you to create a private browsing session because Microsoft Single sign-on is not compatible with LCS).

Seriously.... this is getting very painful.
Community Member Microsoft Employee on at

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RE: Management Reporter Web viewer only prints first page

Trenton,

Your response couldn't have been more timely as I spent time last night searching for KB 2855679 and after not finding it, trying the settings referenced at which point I realized this didn't pertain to Management Reporter at all. I have a client who is currently on GP2013 using FRx. They wish to move to GP2015 and we have imported the FRx components into MR but have run into the issue with IE. It works okay in Chrome however the browser ignore Page Breaks and does not repeat column headings/footers on the next pages.

The Report Viewer displays by page okay but screws up the headings, i.e. the Column Titles and underlines shift up and down, not level.

Any fixes for these things, have they been corrected in GP2015?

thanks,
Community Member Microsoft Employee on at

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RE: Management Reporter Web viewer only prints first page

And why hasn't this been fixed? Most users are running IE and not Chrome or Firefox. I think this should have been fixed by now.
Trenton on at

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RE: Management Reporter Web viewer only prints first page

The entry that references KB 2855679 does not pertain to Web Viewer printing from Management Reporter.

The response dated '30 Oct 2014 11:07 AM' is the current correct status.
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ReubenGoldstein 5 on at

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RE: Management Reporter Web viewer only prints first page

Hello Jacqy,

The issue reported in known by Microsoft and a software patch it is necessary to fix it. Below is Microsoft description of the issue:

KB 2855679 Only one page is printed from a report if printed from the report viewer (screen as print destination)

Product and version

Microsoft Dynamics AX 2012

Fix type: Kernel hotfix

PROBLEM

Only one page is printed from a report if printed from the report viewer (screen as print destination)

DESCRIPTION OF CHANGE

The changes in this hotfix resolve the issue.

Problem occurs only when print destination is set to "Screen":

Until patch is applied, there are two ways around this issue:

1. Export report to a PDF file and print.

2. When running report, change print destination to to printer.

a. Click on button "Destinations..."

b. Select Printer. Then "OK" button

c. Proceed to print report. Note that destination changed to a printer:
Community Member Microsoft Employee on at

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RE: Management Reporter Web viewer only prints first page

The suggested workaround of using Firefox or Chrome will not work for us as we have a corporate wide group policy to use IE in order for other enterprise applications to work. Using the Report Viewer has other formatting issues, and exporting to Excel is a lot of extra work (in addition to the known formatting and page break issues when exporting). Is there a proposed date for a fix? This was identified over a year ago.
Community Member Microsoft Employee on at

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RE: Management Reporter Web viewer only prints first page

Any fix for this yet?
Community Member Microsoft Employee on at

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RE: Management Reporter Web viewer only prints first page

The issue has not yet been resolved and I do not have any new information on a fix date. Below are the current work-arounds:

Option 1: Print from Report Viewer instead of the Web Viewer.

Option 2: Export the report from the Web Viewer to XPS or Excel and then print.

Option 3: Use Firefox or Chrome to print from the Web Viewer. The problem has only been reported with IE.

You can search for and create suggestions for our development team at the Microsoft Connect site.

https://connect.microsoft.com/

1621-8BTG-KFFJ

Once registered, you will have to add Microsoft Dynamics to Your Dashboard using the Connection Directory link. You will then be able to search for and leave feedback from Your Dashboard.
jacqy george2 50 on at

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RE: Management Reporter Web viewer only prints first page

Jake Friedl,

Do you have any updates on Bug 865479? I am in the Partner community and have an AX client with this issue. I don't see any info on this bug when I search on PartnerSource, Connect or anywhere online. How can I watch to see when this issue will be fixed? --Or vote it up so it can be included in a release or SP?

Thank you,

Jacqy George

Armanino, LLP
Community Member Microsoft Employee on at

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RE: Management Reporter Web viewer only prints first page

If you use File/Print from any web browser when viewing a report, it only prints the page you currently see. In order to print the full report, I download to excel.