Management Reporter Web viewer only prints first page

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Posted on by Marsha Pavelich

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I have a report that will fit on one page when it is printed in portrait. In order to be able to see it better, I want to print it in landscape. In both the print preview and when printing, it shows page 1 of 1, and doesn't show me the bottom part of the report. Am I doing something wrong here, or is it a bug?

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rudra 6,534 on at

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Hi

If you want to print in landscape option please make sure to select landscape and (Down, then over) radio button under the setting page-->other-->Page setup.Please find the below screenshot.

Now you can get the print the report without any issues

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Marsha Pavelich 632 on at

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Thanks. It was, and still is, set up for landscape. It still defaults to portrait when I go to print preview, and still shows page 1 of 1 when I go to landscape.

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Marsha Pavelich 632 on at

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As it turns out, it's not just with landscape reports. I have a very long report that should be several pages when printed in portrait. It only prints the first page. I am using File --> Print from the web viewer, and I've also tried it using the printer icon.

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This issue has been written up as the following: "Bug 865479: Printing from Web Viewer (IE) only prints one page"

Unfortunately, there isn't a fix date scheduled for this issue yet but we do have the following work-arounds available:

Option 1: Print from Report Viewer instead of the Web Viewer.

Option 2: Export the report from the Web Viewer to XPS and then print.

Option 3: Use Firefox or Chrome to print from the Web Viewer. The problem has only been reported with IE.

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If you use File/Print from any web browser when viewing a report, it only prints the page you currently see. In order to print the full report, I download to excel.

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jacqy george2 50 on at

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Jake Friedl,

Do you have any updates on Bug 865479? I am in the Partner community and have an AX client with this issue. I don't see any info on this bug when I search on PartnerSource, Connect or anywhere online. How can I watch to see when this issue will be fixed? --Or vote it up so it can be included in a release or SP?

Thank you,

Jacqy George

Armanino, LLP

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Community Member on at

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The issue has not yet been resolved and I do not have any new information on a fix date. Below are the current work-arounds:

Option 1: Print from Report Viewer instead of the Web Viewer.

Option 2: Export the report from the Web Viewer to XPS or Excel and then print.

Option 3: Use Firefox or Chrome to print from the Web Viewer. The problem has only been reported with IE.

You can search for and create suggestions for our development team at the Microsoft Connect site.

https://connect.microsoft.com/

1621-8BTG-KFFJ

Once registered, you will have to add Microsoft Dynamics to Your Dashboard using the Connection Directory link. You will then be able to search for and leave feedback from Your Dashboard.

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Community Member on at

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Any fix for this yet?

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The suggested workaround of using Firefox or Chrome will not work for us as we have a corporate wide group policy to use IE in order for other enterprise applications to work. Using the Report Viewer has other formatting issues, and exporting to Excel is a lot of extra work (in addition to the known formatting and page break issues when exporting). Is there a proposed date for a fix? This was identified over a year ago.

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ReubenGoldstein 5 on at

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Hello Jacqy,

The issue reported in known by Microsoft and a software patch it is necessary to fix it. Below is Microsoft description of the issue:

KB 2855679 Only one page is printed from a report if printed from the report viewer (screen as print destination)

Product and version

Microsoft Dynamics AX 2012

Fix type: Kernel hotfix

PROBLEM

Only one page is printed from a report if printed from the report viewer (screen as print destination)

DESCRIPTION OF CHANGE

The changes in this hotfix resolve the issue.

Problem occurs only when print destination is set to "Screen":

Until patch is applied, there are two ways around this issue:

1. Export report to a PDF file and print.

2. When running report, change print destination to to printer.

a. Click on button "Destinations..."

b. Select Printer. Then "OK" button

c. Proceed to print report. Note that destination changed to a printer:

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