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Dynamics 365 Community / Forums / Sales forum / Difference in Recurrin...
Sales forum

Difference in Recurring Appointment Behavior with Model Driven App

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Posted on by Dhasara Devi G N 356

Hi Experts,

Is this expected behavior?

Behavior with legacy UI

1. Create an appointment

2. Appointment record created (1 record created)

3. Set Recurrence (for ex: set appointment to occur 2 times)

4. Previous appointment is deleted and recurring appointment instances created (for ex: there are 2 appointment record in the system)

Behavior with model driven app

1. Create an appointment

2. Appointment record created (1 record created)

3. Set Recurrence (for ex: set appointment to occur 2 times)

4. Previous appointment is RETAINED and recurring appointment instances created (for ex: there are 3 appointment record in the system)

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  • Verified answer
    LuHao Profile Picture
    LuHao 40,892 on at

    Hi Devi,

    Yes, for now, this is an expected behavior.

    Microsoft will completely abandon the web client (legacy UI) in the future D365 version, so please take the behavior in UCI (model driven app) as the standard.

    After setting an already created appointment as a recurring appointment, you need to delete the original single appointment.

    Or, when creating a new appointment, don't click ‘Save’, just click ‘Recurrence’ to set up a recurring appointment. This way the original single appointment will not be created.

  • Dhasara Devi G N Profile Picture
    Dhasara Devi G N 356 on at

    Thank you Lu Hao for the details. 

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