This transaction has been marked for settlement by Sales Order XXXXX

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Posted on by SU-22040800-0

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I am trying to settle an invoice that seems to be hard-linked to a Return Order.. Is there a way to break this link?

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MATTGUO 22,351 Moderator on at

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Hi James,

Has this issue been resolved?

Could you give more information about the operation on this invoice and sales order?

Is it intercompany business?

This log information is different from the general log i saw before.

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SU-22040800-0 2,487 on at

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Hi MATTGUO - We removed the link in settled transactions, and were able to continue

It is resolved.

Thanks for the response.

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David Penna 140 on at

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[quote user="James Solomon"]
Hi MATTGUO - We removed the link in settled transactions, and were able to continue

It is resolved.

Thanks for the response.
[/quote]
Hi James Solomon where is the "link" and how did you remove it? We have the same issue with a customer invoice transaction for which a return order has been created, but nothing has been returned yet. On the Settle Transactions form, Settlement tab there is Settlement slider but I cannot move it.

MATTGUO

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SU-22040800-0 2,487 on at

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Hi MATTGUO

Here are the screen shots of the solution i used:

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David Penna 140 on at

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[quote user="James Solomon"]
Hi MATTGUO

Here are the screen shots of the solution i used:

[/quote]
James Solomon worked perfectly, thank you so much!!!!! :-D

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