the requestor received an approval request

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Posted on by Jessica Ram

Hi everyone,

I saw a case today where one user made a request for approval of a General Journal Batch Payment (this company has a workflow settled up for this process). In this workflow, the request must be sent to 2 people and both need to approve it for the request to pass. The way it's settled up is good. However, the requestor got an email saying "Gen Journal Batch Payment requires your approval". But he is not part of the workflow, and he is not the approver, he is the requestor. So I tried looking around and everything seems fine. The only thing that I think may be causing the problem is that the requestor is in the "Approval User Setup" page. I'm thinking on eliminating him from this page. Now my question is if that's affecting the workflow or if you guys know what's causing the problem, and how to solve it.

Thanks!

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Amit Baru 3,043 on at

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Hi,

Pls check your email hierarchy. In Approval Setup page , requestor id is also required.

Regards

Amit Sharma

www.erpconsultors.com

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