Usage of Outlook client

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Posted on by Arjan Grobben

Hi all, I know how many users have the Outlook client installed in my organization, but I like to find out the usage; can I find out how many use it, last accessed CRM through Outlook, last offline sync? Is that tracked within CRM/SQL?

I have On-prem 2013 running, so do have backend access.

Thanks a lot in advance!

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Alagunellaikumar 6,210 on at

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RE: Usage of Outlook client

Those data not available in database
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Davyjones 1,299 on at

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RE: Usage of Outlook client

Hi Arjan,

I dont think the data obtained will give us exact data, because the outlook client keeps talking with the CRM server even if there is no activity, and even if the client is not opened. i know this for sure as i have seen this in fidler traces.

Thanks