web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Compatibilty of Micros...
Service | Customer Service, Contact Center, Fie...
Answered

Compatibilty of Microsoft Dynmaics 365 Guides

(0) ShareShare
ReportReport
Posted on by Shashank Boorla 5

How compatible is Microsoft Dynamics 365 Guides with other third party AR devices like Meta 2, ODG's r7, r8, etc,? 

I have the same question (0)
  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi Shashank Boorla,

    Microsoft HoloLens devices on Build 10.0.17134 or later are required for the use of Dynamics 365 Guides.

  • Verified answer
    Andy_MSFT Profile Picture
    Andy_MSFT Microsoft Employee on at
    Howdy @Shashank!

    When we first started building Dynamics 365 Guides, the product was a HoloLens 1 application.  Later we introduced multi-device support with HoloLens 2, and today many customers use both HL1 and HL2.  The February 2020 release continues the trend of supporting the right devices for the right scenarios.  

    Guides now     supports Power Apps, enabling a seamless workflow for certain tasks.  For example, users can show Internet of Things (IoT) data on a step, add a quiz to a step, or provide access to data entry forms on a step.  These same Power Apps can be used on mobile phones, or in a guide on HoloLens.

    So as you can see, we are eager to develop workflows that span devices and meet our customers where they are.  Which devices would be most valuable to you in your workflows and why?

    -Andy

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
NeerajPawar Profile Picture

NeerajPawar 31

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 19 Super User 2026 Season 1

#3
11manish Profile Picture

11manish 18

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans