Dynamics Community Forum Thread Details

Not able to update the related entity icons in unified interface powerapps

Hi,
I am designing a power app for my on-prem CRM9 application. I had a requirement to modify the icons for the related entities of a contact form. I added SVG icons for all my related entities using "update icon" which is available for all custom entities. After adding all the icons I verified in the contact form of the power apps. But the latest SVG images are not displaying in the contact form of power apps. I want to know whether this is a limitation from MS CRM or do I missed anything. Can someone please help me with this. Thanks in advance.

I need to modify highlighted icons in the below screenshot

I am updating the custom entity icons like as below

Hello,

This is the expected behavior for Unified Interface on Dynamics 365 Customer Engagement v9.0 on-premise.
The version of Unified Interface on v9.0 is indeed quite limited: it has a lot of parity gaps with the web client. Most of these issues have been addressed online though.

I'm curious as to why you would want to deploy it on-premise and not use the web client instead?

It's important that to consider that the web client on Dynamics 365 Customer Engagement on-premise is NOT deprecated.
This is specifically called out here:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/faqs-transition-unified-interface#how-does-this-move-impact-on-premises-customer-and-what-will-happen-when-the-web-client-is-deprecated-do-web-client-forms-become-unsupported
So the web client will still be supported for them, as long as their on-premise version is supported.
Support lifecycle for every product is detailed here: https://support.microsoft.com/en-us/lifecycle/search

Henry

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