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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Why do my Outlook emai...
Microsoft Dynamics CRM (Archived)

Why do my Outlook emails have "CRM:000xxxx" added to the subject line and how do I remove it

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Posted on by Community Member

Since moving to dynamics CRM, every email I send from Outlook has "CRM:000xxxx" added to the subject line.

This is very distracting for clients. 

Please can someone tell me how to stop this happening? Thanks!

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I have the same question (0)
  • Verified answer
    C. Dennett Profile Picture
    C. Dennett 330 on at

    This is called an Email Tracking Token, and can be turned off in the Email Configuration Settings. Go to:

    Settings --> Email Configuration --> Email Configuration Settings, and about halfway down the page you'll see the setting for the Tracking Token. You can edit it, or turn it off completely.

    EmailTrackingToken.JPG

  • Verified answer
    Ivan Ficko Profile Picture
    Ivan Ficko 1,380 on at

    You need to go System Settings>Email and uncheck the "Use tracking token".

  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    Hi,

    This is called a 'tracking token'.

    It is used to correlate replies to a particular email but can be turned off in System->Settings->Email tab.

    If you turn it off then you should make sure 'Smart Matching' is turned on.

    See technet.microsoft.com/.../hh699705.aspx

    Hope this helps!

  • Community Member Profile Picture
    Community Member on at

    Thanks all, this is now fixed!

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