Since moving to dynamics CRM, every email I send from Outlook has "CRM:000xxxx" added to the subject line.
This is very distracting for clients.
Please can someone tell me how to stop this happening? Thanks!
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Thanks all, this is now fixed!
Hi,
This is called a 'tracking token'.
It is used to correlate replies to a particular email but can be turned off in System->Settings->Email tab.
If you turn it off then you should make sure 'Smart Matching' is turned on.
See technet.microsoft.com/.../hh699705.aspx
Hope this helps!
You need to go System Settings>Email and uncheck the "Use tracking token".
This is called an Email Tracking Token, and can be turned off in the Email Configuration Settings. Go to:
Settings --> Email Configuration --> Email Configuration Settings, and about halfway down the page you'll see the setting for the Tracking Token. You can edit it, or turn it off completely.
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