We have added several users to our CRM 2011 on premise environment in the last few weeks. One new user is not able to login into CRM all the other users that were added are working. This problem new who has never been able to login to CRM gets the following error: Exception message: The specified user is either disabled or is not a member of any business unit
We have tried making the person a CRM admin user, we have moved this user login to another business unit. Other users can log into the original business unit and the business unit we switched this problem person to for testing purposes. None of the other 100+ users are having his issue. We have looked at the user's record in AD and they have the same membership as other users.
The Event log reflects the following which I am thinking is a mask for something else that is actually the cause as the user is not disabled nor is he not a member of a business unit. This is not the situation where the user can't save a record, this user can't get logged into CRM.
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/17/2015 12:20:18 PM
Event time (UTC): 2/17/2015 6:20:18 PM
Event ID: 30be49ad52ac43069131bb0cf140dd33
Event sequence: 1160250
Event occurrence: 141
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/2/ROOT-1-130685700541189647
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: CWMCRM01
Process information:
Process ID: 5164
Process name: w3wp.exe
Account name: GOCITYWIDE\crmadmin
Exception information:
Exception type: CrmException
Exception message: The specified user is either disabled or is not a member of any business unit.
at Microsoft.Crm.BusinessEntities.SecurityLibrary.CheckDisabledStatus(IUser user, IOrganizationContext context)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.ValidateUserEnabled(Guid userId, Guid organizationId)
at Microsoft.Crm.Authentication.Claims.ClaimsAuthenticationProvider.Authenticate(HttpApplication application)
at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
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