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Customer experience | Sales, Customer Insights,...

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Not getting Customer Insights Data Library in add data source section

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Posted on by Suren_G

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Hi All,

We are trying to the add the data source files from the 'Customer Insights Data Library' in an Trial instance that we recently created. But the option is only showing up for Business Accounts and not for Individual Consumers. Please refer the below screenshots for reference.

Business Accounts:

Individual Consumers:

Could someone please provide suggestion on this.

Thanks!

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Leco Lv Microsoft Employee on at

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Hi partner,

I found the official documentation that introduces the data source, but I didn't find the customer insights data library, and I think it's likely that the documentation hasn't been updated in time. In addition, I found a document introducing the difference between Business Accounts and Individual Consumers for your reference. Hope that can help you a little.

https://learn.microsoft.com/en-us/dynamics365/customer-insights/data-sources

learn.microsoft.com/.../work-with-business-accounts

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