Hi everyone,
i'm struggling with a very annoying issue in my company's CRM instace: we have a very complete CRM with almost every 365 app (Sales, Cust Service, PSA, Field Service, Marketing and many add-ons like Linkedind Lead Management and so on).
The point is that we have a specific set of roles to assign to our users (many of these are custom) and we want to give them only the roles they need to segmentate accordingly apps visibility and so on, but the system keeps assigning randomly default roles like:
- Customer Service App Access;
- Sales, Enterpise App Access;
- Event Admin
- Event Planner
- Marketing Manager/Professional/User
- Survey Admin/Designer/Service/User
I really don't understand what is happening and, most of all, what is the cause of this behaviour: whe just suppose that this happens after the automatic update of some solutions, but there is absolutely no pattern at all in this annoying automatic roles distribution (often they are given to different sets of users and not to others and maybe there is no difference at all in the way users are configured).
Someone has experienced this and have an approriate answer to this?
Thank you in advance.