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Dynamics 365 Community / Forums / Field Service forum / How to rest Field Serv...
Field Service forum

How to rest Field Service Work Order Number Sequence

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Posted on by Karuna Karan 1,212

I have a Field Service Installation with a number sequence format for WO as WO-00023. This sequence is configured using the standard FS setting. Suppose if I delete all my Work Orders and start new from WO-00001, how do I do it. Couldn't find any option to reset the sequence. I need to know where it the last used number count stored.

Would appreciate your help.

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  • Arsen Aghajanyan Profile Picture
    Arsen Aghajanyan 221 on at

    Where you been able to find a solution for this? :) 

  • Suggested answer
    moko33 Profile Picture
    moko33 1,788 on at

    Find it in the entity "Unique Number" .

    But in my latest tests it created dublicate entries in this table after having it changed.. so not sure if it's recommendable to edit it.

  • Verified answer
    moko33 Profile Picture
    moko33 1,788 on at

    After having checked it once again, I can confirm that there are no problems with editing the counter number here.

    The dublicate records, which are created in the entity "Unique Number" with every new number created, are being automatically cleaned up after some time.

    So green light herefore!

  • Arsen Aghajanyan Profile Picture
    Arsen Aghajanyan 221 on at

    Exactly. After asking it here, I've just looked through the 'suspicious' entities and found the unique numbers entity as well!

    Maybe I'll write a short post about this as I didn't find it somewhere else but it's quite important.

    Thanks!

  • Karuna Karan Profile Picture
    Karuna Karan 1,212 on at

    I found the solution years back, but totally forgot to update this post. Anyways, thanks for the answer Moko33.

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