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Customer Insights - Journeys forum

Why Can't I see 'Create new event' button?

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Posted on by 95

Hi,

In D365 for Marketing I can't see "New" button when I want to create New Event. Last time when I wanted to use it, the button was there. Now, there is only + New from template.
Do you know why did it happen? What can I do to have the button?

 pastedimage1564405114083v1.png

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  • Suggested answer
    cloflyMao Profile Picture
    25,210 on at

    Hi Iza,

    Please contact you admin whether he/she has enabled create event record privilege for your security roles.

    To check which security roles you have:

    Go Settings > System > Security > Users > MANAGE ROLES button

    6366.png

    To check privileges of a security role:

    Go Settings > System > Security > Security Roles, select an item, then find Event entity in Custom Entities tab.

    8032.png

    Regards,

    Clofly

  • Vivek_Singh Profile Picture
    385 on at

    Hi Iza,

    Thanks for reaching out!!

    This usually happens due to limited privileges. Please check roles assigned to you. More details you can find here.

    Regard

    Vivek SIngh

    If this helps you to resolve the issue please mark it as verified!!

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