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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / When Line Status on Wo...
Microsoft Dynamics CRM (Archived)

When Line Status on Work Order Product is changed to Used, Quantity field gets cleared (on Field Service Mobile). Why?

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Posted on by Community Member

Any idea why (on Field Service Mobile), Quantity field is cleared when I change the Line Status on Work Order Product from Estimated to Used?

By the way, Quantity to Bill is not cleared.

Is this an expected behavior? If so, why?

Thanks.

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  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    I think this is normal behaviour. But I'm not 100% certain why.

    I think what it could be is that you have Estimate Quantity and Used Quantity. For example, you might have gone out on a job with estimate of 3 products but actually ended up using 2 products, so it gives more flexibility to the Field Agent to choose how many products were used.

    But you could easily write a form rule to change this though.

  • Community Member Profile Picture
    Community Member on at

    Thanks for the response. What would the form rule look like? Would it copy Billed Qty to Quantity field? Or is there some other way?

  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    Yeah you could do that.

    Or what you could do is create a New Comma.. on the Work Order Product which will copy the quantity from Qty Billed and put it in Quantity and also put the Line Status to Used. It will be a lot more user friendly for the user as all they will have to do is press a ribbon button and it will execute it all for them :)

    7077.Screenshot_5F00_3.png

  • Community Member Profile Picture
    Community Member on at

    Thank you.

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