Update event removing parentcontactid from opportunity

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Posted on by Community Member

Hi guys,

One of the CRM users has just reported he can't see a related opportunity for one of his contacts. Investigating this I found 4 more similar situations in the last 2 months, all being triggered by an update event, at random date and time. The update event seems to be triggered by the owner of the record and is just changing the old parentcontactid value to blank. There's no system job close to that date and time to back up what is showing in the audit history. This has happened for 3 different users so an user error is excluded. Can anyone help and suggest a cause for this?

Thank you

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Community Member on at

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RE: Update event removing parentcontactid from opportunity

Anyone? Would be much appreciated

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Community Member on at

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RE: Update event removing parentcontactid from opportunity

All looking good relationship wise. I'm thinking if there will be something wrong it will happen the same thing with all records not just 5 of them?

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EmployeeOcta 6 on at

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RE: Update event removing parentcontactid from opportunity

can you check referential integrity between these two.

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Community Member on at

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RE: Update event removing parentcontactid from opportunity

Scott, we don't have Account built for this organization. But for the organization where we have the account implemented we didn't have any similar problems.

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Community Member on at

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RE: Update event removing parentcontactid from opportunity

Vikas, if it will be it will change for all Opportunities and I only had 5 situations in the last 2 months. There's nothing else happening around that time.

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ScottDurow 21 on at

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RE: Update event removing parentcontactid from opportunity

Is the Potential Customer being changed to an Account? If so, the Parent Contact will be blanked out.

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Community Member on at

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RE: Update event removing parentcontactid from opportunity

Check if there is another workflow, plugin or server side business rule which removes the value from the field. This could be due to some other event which in turn triggers the update.

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Community Member on at

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RE: Update event removing parentcontactid from opportunity

Any suggestions please?

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