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Microsoft Dynamics CRM (Archived)

Update event removing parentcontactid from opportunity

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Posted on by Community Member Microsoft Employee

Hi guys,

One of the CRM users has just reported he can't see a related opportunity for one of his contacts. Investigating this I found 4 more similar situations in the last 2 months, all being triggered by an update event, at random date and time. The update event seems to be triggered by the owner of the record and is just changing the old parentcontactid value to blank. There's no system job close to that date and time to back up what is showing in the audit history. This has happened for 3 different users so an user error is excluded. Can anyone help and suggest a cause for this?

Thank you

update-event.PNG

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Update event removing parentcontactid from opportunity

    Anyone? Would be much appreciated

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Update event removing parentcontactid from opportunity

    All looking good relationship wise. I'm thinking if there will be something wrong it will happen the same thing with all records not just 5 of them?

  • EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: Update event removing parentcontactid from opportunity

    can you check referential integrity between these two.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Update event removing parentcontactid from opportunity

    Scott, we don't have Account built for this organization. But for the organization where we have the account implemented we didn't have any similar problems.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Update event removing parentcontactid from opportunity

    Vikas, if it will be it will change for all Opportunities and I only had 5 situations in the last 2 months. There's nothing else happening around that time.

  • ScottDurow Profile Picture
    ScottDurow 50,177 on at
    RE: Update event removing parentcontactid from opportunity

    Is the Potential Customer being changed to an Account? If so, the Parent Contact will be blanked out.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Update event removing parentcontactid from opportunity

    Check if there is another workflow, plugin or server side business rule which removes the value from the field. This could be due to some other event which in turn triggers the update.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Update event removing parentcontactid from opportunity

    Any suggestions please?

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