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Invoice registered don't come to the invoice approval journal

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Posted on by ndiaz1

Hi all,

I have an issue with 4 different invoices;

They were registered in the "invoice register" and posted. They appear in invoice pool from inquiries and also in the report "invoices not approved".

i want to create an invoice approval journal with them, however, they dont appear in the vouchers.

Do you have any idea why this is happening?

Thanks

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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice registered don't come to the invoice approval journal

Hi ndiaz1,

Have you tried using the fetch voucher button to identify and select the registered invoices and transfer them to the approval journal?

Best regards,

Ludwig

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André Arnaud de Cal... 299,361 Super User 2025 Season 2 on at

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RE: Invoice registered don't come to the invoice approval journal

Hi Ndiaz1,

Please check on the related vendor transactions if the field Approved (tab General) is enabled. If not, they will not show up for fetching. You can edit the vendor transaction and enable it if it is turned off.

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ndiaz1 5 on at

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RE: Invoice registered don't come to the invoice approval journal

Hi Dr. Ludwig Reinhard,

Thank you for you answer.

The issue is when i go to "find vouchers" in the approval journal. The invoices don´t appear in that list. Please, see the screenshot below.

Thank you very much

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ndiaz1 5 on at

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RE: Invoice registered don't come to the invoice approval journal

Hi André,

Thank you very much for your reply.

i have checked that and it is enabled. See screenshot below.

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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice registered don't come to the invoice approval journal

Hi ndiaz1,

Are you possibly missing some user rights to fetch the vouchers?

What about a vendor hold? Is this vendor put on hold?

Are there any customizations that might cause this behavior and that you can think of?

Best regards,

Ludwig

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ndiaz1 5 on at

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RE: Invoice registered don't come to the invoice approval journal

Hi Ludwing,

I have admin rights so i don´t think that is the problem

Also, the vendor is not on hold; We use it all the time and we didn't have any other problem with the rest of the invoices;

We did not change any process in our system.

Regards,

Natalia

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Khoi Tran on at

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RE: Invoice registered don't come to the invoice approval journal

Hi Natalia,

Could it be, that these invoices are already selected in another invoice approval journal?

Regards,

Khoi Tran | Support Engineer | MCT

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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice registered don't come to the invoice approval journal

Another thing that you can try doing is to replicate the issue.

Simply post some transactions in the invoice register and try to fetch them in the approval journal.

Please do this in a different demo/test environment to check whether things work fine there.

Best regards,

Ludwig

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André Arnaud de Cal... 299,361 Super User 2025 Season 2 on at

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RE: Invoice registered don't come to the invoice approval journal

Hi ndiaz1,

I forgot another common cause of this issue. Are these invoices already paid? If there is no "open detail" for the vendor transactions, then they also don't show up.

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ndiaz1 5 on at

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RE: Invoice registered don't come to the invoice approval journal

Hi André,

The invoices are paid;

I checked the open details for the vendor transactions and they are empty so that could be why they dont show up.

Do you know how to fix it?

Also, i have 1 invoice where the "approval" is general tab is not marked but it has the line in the open details; do you know how to fix this case?

Thank you a lot,

Natalia

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