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Hi all,
I have an issue with 4 different invoices;
They were registered in the "invoice register" and posted. They appear in invoice pool from inquiries and also in the report "invoices not approved".
i want to create an invoice approval journal with them, however, they dont appear in the vouchers.
Do you have any idea why this is happening?
Thanks
HI Natalia,
You can unsettle the vendor transactions. Then it is an open vendor invoice again. You should then be able to fetch them in the journal. However, I made a mistake above. The 'Approved' field should not be enabled to be able to retrieve them. So, these must be manually disabled before you want to get them in the approval journal. The approval posting will enable this field, so it will be available for payments.
After the approval posting, you can re-settle the invoices with their payments.
Hi Natalia,
In this case there must be a balance on the temporary accounts that are used when registering invoices.
You cannot simply correct them if there is nothing to fetch in the approval journal.
The only possibility that I see - based on what you mentioned - is a manual correction posting on those accounts.
That's not perfect but should at least ensure that your accounts in GL show the correct balances.
Irrespective of this, I would recommend that you review your processes.
If someone can simply circumvent the registration/approval invoice process and make payments that are not approved then you don't need this process or need to put other security measures in place to avoid similar things happening in the future.
Best regards,
Ludwig
Hi Lugwig,
Yes, exactly it was like you said; However, we paid the invoices without the approval journal because they were not showing up in there.
So, our finance assistant made some manuals bookings to be able to pay them.
Regards,
Natalia
Hi Natalia,
Do you say that the invoices were registered in the invoice register journal and paid before they were included and posted in the invoice approval journal?
That's my understanding.
Can you reconfirm that my understanding is correct?
Best regards,
Ludwig
Hi André,
The invoices are paid;
I checked the open details for the vendor transactions and they are empty so that could be why they dont show up.
Do you know how to fix it?
Also, i have 1 invoice where the "approval" is general tab is not marked but it has the line in the open details; do you know how to fix this case?
Thank you a lot,
Natalia
Hi ndiaz1,
I forgot another common cause of this issue. Are these invoices already paid? If there is no "open detail" for the vendor transactions, then they also don't show up.
Another thing that you can try doing is to replicate the issue.
Simply post some transactions in the invoice register and try to fetch them in the approval journal.
Please do this in a different demo/test environment to check whether things work fine there.
Best regards,
Ludwig
Hi Ludwing,
I have admin rights so i don´t think that is the problem
Also, the vendor is not on hold; We use it all the time and we didn't have any other problem with the rest of the invoices;
We did not change any process in our system.
Regards,
Natalia
Hi ndiaz1,
Are you possibly missing some user rights to fetch the vouchers?
What about a vendor hold? Is this vendor put on hold?
Are there any customizations that might cause this behavior and that you can think of?
Best regards,
Ludwig
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André Arnaud de Cal...
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