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Microsoft Dynamics CRM (Archived)

USD - Clearing Visited Answers for Agent Scripts

Posted on by Microsoft Employee

I have a use case in USD to provide a "go back" feature inside a hierarchy of agent scripts. For example if I'm on level 3 of the the hierarchy I could click on the "Go Back" answer to jump back to level 2. This is all pretty simple using the ClearHistory action on the Agent Scripting hosted control. However, even after clearing history, the USD session remembers the last answers I selected so when I land back on level 2 those answers are already checked off. That doesn't prevent clicking on them again to complete the desired actions but it is confusing for users. 

I've been looking for a way to clear out the visited answer list for the session but so far no luck. Has anyone found a way to not only clear the history from the script drop down list in the agent script control but also clear out any previously selected answers?

Thanks, Scott

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