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The Customer does not exist. Identification fields and values: No.=''

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Posted on by 63

Hello Team,

I use the following web service to update the Customer Entries:

UPDATE: host:port/.../CRONUS Canada, Inc./Page/ApplyCustomerEntries

Request:
<soapenv:Envelope xmlns:soapenv="">schemas.xmlsoap.org/.../" xmlns:app="urn:microsoft-dynamics-schemas/page/applycustomerentries">
<soapenv:Header/>
<soapenv:Body>
<app:Update>
<app:ApplyCustomerEntries>
<app:ApplyingCustLedgEntry_Posting_Date>2022-01-12</app:ApplyingCustLedgEntry_Posting_Date>
<app:ApplyingCustLedgEntry_Document_No>V03039</app:ApplyingCustLedgEntry_Document_No>
<app:ApplyingCustomerNo>C00100</app:ApplyingCustomerNo>
<app:ApplyingCustLedgEntry_Currency_Code>USD</app:ApplyingCustLedgEntry_Currency_Code>
<app:ApplyingCustLedgEntry_Amount>100</app:ApplyingCustLedgEntry_Amount>
<app:AppliesToID>V03039</app:AppliesToID>
<app:Posting_Date>2022-01-12</app:Posting_Date>
<app:Document_Type>Invoice</app:Document_Type>
<app:Document_No>103092</app:Document_No>
<app:Customer_No>C00100</app:Customer_No>
<app:Description></app:Description>
<app:Currency_Code>USD</app:Currency_Code>
<app:Original_Amount>10</app:Original_Amount>
<app:Amount>10</app:Amount>
<app:Amount_to_Apply>5</app:Amount_to_Apply>
</app:ApplyCustomerEntries>
</app:Update>
</soapenv:Body>
</soapenv:Envelope>

But Navision returns the error message:

<s:Envelope xmlns:s="
">schemas.xmlsoap.org/.../">
<s:Body>
<s:Fault>
<faultcode xmlns:a="urn:microsoft-dynamics-schemas/error">a:Microsoft.Dynamics.Nav.Types.Exceptions.NavCSideRecordNotFoundException</faultcode>
<faultstring xml:lang="en-US">The Customer does not exist. Identification fields and values: No.=''</faultstring>
<detail>
<string xmlns="">schemas.microsoft.com/.../">The Customer does not exist. Identification fields and values: No.=''</string>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

Could you recommend how to solve this error?

In Navision, I have the Customer C00100

pastedimage1641971223287v1.png

  • Verified answer
    Andrew1986 Profile Picture
    Andrew1986 63 on at
    RE: The Customer does not exist. Identification fields and values: No.=''

    Thank you!

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 75,561 Super User 2024 Season 2 on at
    RE: The Customer does not exist. Identification fields and values: No.=''

    Hi, It looks like you are publishing the page Apply Customer Entries (232) directly in the Web Service.

    I think this page can't work very well, because it will perform a lot of logic processing when it is opened with Action on the page, and there is no such processing when the page is opened directly.

    pastedimage1643068370208v1.png

    pastedimage1643068515990v2.png

    For example:

    If you run this object in Development Environment, you will get the same error. This has nothing to do with your Post.

    pastedimage1643068603309v4.png

    pastedimage1643068575811v3.png

    Hope this will help.

    Thanks.

    ZHU

  • Andrew1986 Profile Picture
    Andrew1986 63 on at
    RE: The Customer does not exist. Identification fields and values: No.=''

    I don't have the developer license to start the debug process.

  • Suggested answer
    RockwithNav Profile Picture
    RockwithNav 6,562 on at
    RE: The Customer does not exist. Identification fields and values: No.=''

    Did you tried debugging the Webservice?

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: The Customer does not exist. Identification fields and values: No.=''

    Hello,

    If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.

    Thanks.

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