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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / The Customer does not ...
Small and medium business | Business Central, N...
Answered

The Customer does not exist. Identification fields and values: No.=''

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Posted on by Andrew1986 63

Hello Team,

I use the following web service to update the Customer Entries:

UPDATE: host:port/.../CRONUS Canada, Inc./Page/ApplyCustomerEntries

Request:
<soapenv:Envelope xmlns:soapenv="">schemas.xmlsoap.org/.../" xmlns:app="urn:microsoft-dynamics-schemas/page/applycustomerentries">
<soapenv:Header/>
<soapenv:Body>
<app:Update>
<app:ApplyCustomerEntries>
<app:ApplyingCustLedgEntry_Posting_Date>2022-01-12</app:ApplyingCustLedgEntry_Posting_Date>
<app:ApplyingCustLedgEntry_Document_No>V03039</app:ApplyingCustLedgEntry_Document_No>
<app:ApplyingCustomerNo>C00100</app:ApplyingCustomerNo>
<app:ApplyingCustLedgEntry_Currency_Code>USD</app:ApplyingCustLedgEntry_Currency_Code>
<app:ApplyingCustLedgEntry_Amount>100</app:ApplyingCustLedgEntry_Amount>
<app:AppliesToID>V03039</app:AppliesToID>
<app:Posting_Date>2022-01-12</app:Posting_Date>
<app:Document_Type>Invoice</app:Document_Type>
<app:Document_No>103092</app:Document_No>
<app:Customer_No>C00100</app:Customer_No>
<app:Description></app:Description>
<app:Currency_Code>USD</app:Currency_Code>
<app:Original_Amount>10</app:Original_Amount>
<app:Amount>10</app:Amount>
<app:Amount_to_Apply>5</app:Amount_to_Apply>
</app:ApplyCustomerEntries>
</app:Update>
</soapenv:Body>
</soapenv:Envelope>

But Navision returns the error message:

<s:Envelope xmlns:s="">schemas.xmlsoap.org/.../">
<s:Body>
<s:Fault>
<faultcode xmlns:a="urn:microsoft-dynamics-schemas/error">a:Microsoft.Dynamics.Nav.Types.Exceptions.NavCSideRecordNotFoundException</faultcode>
<faultstring xml:lang="en-US">The Customer does not exist. Identification fields and values: No.=''</faultstring>
<detail>
<string xmlns="">schemas.microsoft.com/.../">The Customer does not exist. Identification fields and values: No.=''</string>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

Could you recommend how to solve this error?

In Navision, I have the Customer C00100

pastedimage1641971223287v1.png

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.

    Thanks.

  • Suggested answer
    RockwithNav Profile Picture
    RockwithNav 8,959 Super User 2026 Season 1 on at

    Did you tried debugging the Webservice?

  • Andrew1986 Profile Picture
    Andrew1986 63 on at

    I don't have the developer license to start the debug process.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,086 Super User 2026 Season 1 on at

    Hi, It looks like you are publishing the page Apply Customer Entries (232) directly in the Web Service.

    I think this page can't work very well, because it will perform a lot of logic processing when it is opened with Action on the page, and there is no such processing when the page is opened directly.

    pastedimage1643068370208v1.png

    pastedimage1643068515990v2.png

    For example:

    If you run this object in Development Environment, you will get the same error. This has nothing to do with your Post.

    pastedimage1643068603309v4.png

    pastedimage1643068575811v3.png

    Hope this will help.

    Thanks.

    ZHU

  • Verified answer
    Andrew1986 Profile Picture
    Andrew1986 63 on at

    Thank you!

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