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Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce Pick up in store optio...

Supply chain | Supply Chain Management, Commerce

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Pick up in store option missing

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Posted on by BD

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Hi,

Since updating we notice that the Pick up in store functionality on storefront is missing? We are on the latest update and version.

We have followed the instructions here but to no success: Pick this up option doesn't appear on cart or product details pages in Dynamics 365 Commerce - Dynamics 365 Commerce | Microsoft Learn

All delivery modes have been set up and assigned as well as the fulfillment.

Has anyone else experienced the same?

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Shafeeque P. 6,533 Moderator on at

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Haven't seen the issue. Could you please try processing the mode delivery batch job and push the 1120 to the channel?

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Hana Xue Microsoft Employee on at

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Hi,
For Pickup in store mode, the module can be used only on PDPs and cart pages. You must set the mode to Pickup in store in the module's property pane. Additionally, you can check against the settings mentioned in this document and check if the inventory is available.
https://learn.microsoft.com/en-us/dynamics365/commerce/store-selector#pickup-in-store-mode
Best Regards,
Hana

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BD 46 on at

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Hi Hana, Shafeeque,

We have tried both these things and it still does not work. The option to to select the delivery mode of 'pick up in store' is no longer there. It used to be there but no longer is.

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ShalabhJain Microsoft Employee on at

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I have recently seen this happening if the setting "Enable stock check in app" is enabled in the site builder -> Extensions page. Could you try by disabling this configuration and see if this resolves the issue? If it does, then please open a support ticket to the support.

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