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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error: "The serve...
Microsoft Dynamics AX (Archived)

Error: "The server is unavailable. Check your configuration and network connection and try again

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Posted on by Community Member

Hi all,

One of the users who uses RDC to connect to AX is getting this error everyday. Rebooting the machine does fix it but this is an temp solution. No other users are affected including me.  A bit confused as to what needs to be done here. Version Dynamics AX2012. Windows 7 Enterprise version 64 bit client machine. 

Cheers

R

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    whats the error message?

    Check event viewer on Terminal server for log: "Microsoft-Windows-TerminalServices-RemoteConnectionManager"

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Is the user connecting to the domain via a VPN service?

    Does the user shut down the PC properly after end of work, or do they just set it to hybernate/sleep?

    Get them to disconnect from VPN and shut down the computer properly, so the VPN connection would not go dead due to hybernation.

  • Community Member Profile Picture
    Community Member on at

    Hi Vilmos,

    User is directly on the company network and based in our office. No VPN being used

    User does shuts down the PC after work.

    User uses RDC on the machine to connect to AX

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Well, if RDC complains on your network, it can be a number of issues.

    DNS issue, routing issue, IP conflict on your network, driver problems to name a few. Check those.

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