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Unanswered

Dynamics GP 2018 Randomly Crashes

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Posted on by Forgiven89 5

I have a user that has a new Dell laptop that GP will randomly shut down. I've tried setting the laptop back to factory defaults and after installing GP it still randomly crashes.  

Here is what the Event viewer error says.

Faulting application name: Dynamics.exe, version: 18.0.28.0, time stamp: 0x5f0f4d00
Faulting module name: MSO.DLL, version: 11.0.8117.0, time stamp: 0x45602fcc
Exception code: 0xc0000005
Fault offset: 0x0001f579
Faulting process id: 0x2360
Faulting application start time: 0x01d8ef97c511ef75
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2018\Dynamics.exe
Faulting module path: C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE11\MSO.DLL
Report Id: a25cd692-dcd2-4be1-88b6-c4bbf9234cd1
Faulting package full name:
Faulting package-relative application ID:

Also we are seeing this sometimes.

Faulting application name: Dynamics.exe, version: 18.0.28.0, time stamp: 0x5f0f4d00
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process id: 0x1a44
Faulting application start time: 0x01d8ef9b7074be0b
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2018\Dynamics.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: e748e354-ed79-4fc4-ba0c-2e32a828cc92
Faulting package full name:
Faulting package-relative application ID:

Does anyone have any ideas on this?

Thank you

Categories:
Microsoft Dynamics GP
I have the same question (0)
  • AnneBerndt Profile Picture
    AnneBerndt 25 on at

    Hi David - Ours happened for several users on new laptops but not necessarily when printing reports, it would most often happen when moving in the navigation pane as it is for Shyam's user.  Mine most often occurred when clicking on a Quick Link for User Activity or in Sales, Transaction by Customer.  We worked with both our Microsoft partner and Microsoft and could not find a solution.  We gave up as we spent enough money trying.  We do have a number of customizations and add-ons to our GP install.  If you need more information as far as what steps we tried, please feel free to ask.

  • Shyam Nath Profile Picture
    Shyam Nath 505 on at

    Hi David,

    This is happening only for one user and that too after she got a new computer.

    Also this is not happening on any specific process, it some times happens even while moving navigation pane from purchasing to Financials.

    Thanks,

    Shyam.

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 14,097 Most Valuable Professional on at

    Are the crashes when printing reports? Try renaming Reports.dic or edit Dynamics.set to not point at network share.

    Are you using Named Printers? If so, recreate the Printer IDs as driver updates can cause the stored binary data to become invalid.

    Can you replicate a crash? if so, we can capture logs to identify the script causing the crash.

    This should be solvable.

    Regards

    David 

  • AnneBerndt Profile Picture
    AnneBerndt 25 on at

    Hi Shyam - We never did find a solution.  Most people just live with it and log back in when it crashes.  If it gets really bad, we have GP installed on a Terminal Server that has no issues so they can use that.

  • Shyam Nath Profile Picture
    Shyam Nath 505 on at

    Hi AnneBerndt,

    Did you find any solution to the issue?

    One of our client got a new computer and installed GP over there and she is facing the same problem now.

    Thanks,

    Shyam.

  • AnneBerndt Profile Picture
    AnneBerndt 25 on at

    Absolutely.  Today is looking like a good day, so far...no crashes :)

  • Forgiven89 Profile Picture
    Forgiven89 5 on at

    AnneBerndt - If you find a solution, could you let me know?

    Thank you

  • AnneBerndt Profile Picture
    AnneBerndt 25 on at

    That is so strange.  Unfortunately that won't be an option for us.  It happening on several computers.  We can't stop Windows updates on all of them.  The first user that experienced the problem said some days it will be fine, other days (like today), GP will crash multiple times.

  • Forgiven89 Profile Picture
    Forgiven89 5 on at

    We have not found a solution as of yet. We had to re-image the laptop and install GP again and stop windows from running updates on it. Evidently an update from windows is causing the challenge.

  • AnneBerndt Profile Picture
    AnneBerndt 25 on at

    Forgiven89 - Did you ever find a solution to this?  We use GP 2016 and are rolling out new Dell Laptops to all of our users and at least one is having this problem.  I just plugged in my laptop yesterday and experienced the same issue so I expect to see more.  We are seeing the error message regarding the ucrtbase.dll as you have above.

    Faulting application name: Dynamics.exe, version: 16.0.34.0, time stamp: 0x58796c6c

    Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2

    Exception code: 0xc0000409

    Fault offset: 0x0009eddb

    Faulting process id: 0x41dc

    Faulting application start time: 0x01d9274f5690155a

    Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2016\Dynamics.exe

    Faulting module path: C:\Windows\System32\ucrtbase.dll

    Report Id: 9adcc46a-7ec7-4b93-bf82-dc96fd73d0a9

    Faulting package full name:

    Faulting package-relative application ID:

    Please let me know if you have found a solution.

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