ODBC Connection error when Printing from Dynamics GP 2013 inside Citrix

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Posted on by JANVINCENT

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We have a user who sent in a trouble ticket last night to our help desk after she tried to print an order from GP:

Has anyone seen this error before or what would cause it?

Please note, we have Dynamics GP 2013 deployed in our Company through Citrix as a Published Application. Our users access it from one of three of our Citrix Xen servers depending on whatever the Citrix load balancer determines.

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Jonathan Fear on at

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RE: ODBC Connection error when Printing from Dynamics GP 2013 inside Citrix

That doesn't give us a lot to go on. I would say we need more information and a Dexsql.log
JANVINCENT 260 on at

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RE: ODBC Connection error when Printing from Dynamics GP 2013 inside Citrix

Unfortunately the only information is that the user was trying to "print an order"
Jonathan Fear on at

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RE: ODBC Connection error when Printing from Dynamics GP 2013 inside Citrix

What exactly is this user doing when you say printing from within GP?