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1,753We are using the newer feature in GP to process a credit card batch. So for this case we have a credit card setup that is for vendors only. Everything about the process works perfectly in TWO for this install and we have setup and working in a test environment on our machine that works perfectly as well. In the clients live database we have an issue on the Batch Entry window. We put in the batch id, choose Computer checks, select Credit Card. At that time the Checkbook ID field goes away and the credit card id field shows us. All good to this point. We select the credit card id and hit save. Batch id goes away if we either close the window or just reclick on batch id lookup and reselect our batch, things go awry. The batch id, batch origin - computer check and payment method - credit card are all fine. However there is a glaring issue in that it shows Checkbook id and is populated with our default checkbook. It does not show credit card id field and our selection there.
Notice no dots before or after the window - there are no customizations. We are on 16.00.0439RTM. But the kicker is if i log into Fabrikam it works fine as same user with same security in each company.
The one thing i notice is that in TWO the card name is all greyed out. The checkbook id on the live company is not greyed out - like you can still change and select. Can even still change the Payment Method and get the credit card window option back and re-select but is not saving the batch.....
I have compared setup for company, company options, gl, and AP - nothing is sticking out.
Compared security, looked at customization mtce to double check no customs on the window.
Happens on multiple workstations. All i know to do at this point is a sql and dexsql log.
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