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Customer Insights - Journeys forum

Error message when creating segment

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Posted on by

GetImage.png

When I try to create a segment, the error message shown above shows up. Can someone tell me how to fix this? It has been showing since yesterday...

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  • Vivek_Singh Profile Picture
    385 on at

    Thanks for posting this. Could you please give more details about the error message getting populated as I can't see any screenshot or message mentioned above.

  • Community Member Profile Picture
    on at

    Yes, the error message says "Failed to communicate with the server. (Getting query estimation).

  • megcda Profile Picture
    2,192 on at

    Hi KL8,

    Is this occurring when you click Save?  Or when you check for errors or try to go live?  Is it occurring for all new segments?  Or for all segments - new and existing?

    Thanks,

    Megan

  • Community Member Profile Picture
    on at

    Hi Megan,

    I'm currently setting up our sandbox and it occurs when I simply try to create a new segment. Since that problem has occured since we started setting up the sandbox there are no existing segments where I could try.

  • megcda Profile Picture
    2,192 on at

    Hi KL8,

    Can you please send me the URL of your instance to megdynmktcomm@outlook.com?  I want to check a couple of things.

    Thanks,

    Megan

  • joedenly Profile Picture
    5 on at

    If you are using 365 AI then it shouldn't be the issue so far i have taken help from errorcode0x.com/error-code-0x80070002 to solve such kind of issues.

  • Suggested answer
    Christian Abeln Profile Picture
    Microsoft Employee on at

    Hello,

    it sounds like we at Microsoft need to take a closer look at your instance. If you provide the organization information to us, through a service request or via the email provided for you by Megan we can help you further.

  • Community Member Profile Picture
    on at

    Hey can u pls screenshot..actually your question is bit unclear..So can u pls post more details so that we could help u..U will definitely get positive feedback from here if u post some more details.Regards

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