Microsoft Dynamics CRM (Archived)

MS CRM sitmap is did not open

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Posted on by Community Member

Hi all,

1. whenever I open mscrm 365 any user Credential give username and password

2.show above error

3.please give any suggistions

Thanks,

venkateswarlu.p

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ARIFNIIT 1,391 on at

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Export site map and check something is wrong in sitemap XML. for validation you can use schema available in SDK.

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Community Member on at

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hi,

i am doing Export sitmap checking and importing and xml

but did not work

please tell any another way

thankyou

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ARIFNIIT 1,391 on at

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Check trace log what is the root cause for this error then fix it in sitemap xml

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Community Member on at

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hi Mohammad Arif

thanks for your response

same above error is screen shot showing

whenever i am login username and pwd

how to see in tracelog

Thankyou

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Community Member on at

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Hi,

if you did not a lot of sitemap customizations you could set it back the the default sitemap with the help of the sitema editor in the XRMToolbox: https://www.xrmtoolbox.com/

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tw0sh3ds 5,600 on at

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I had this few times with my online instances and I did nothing with Sitemap. The only way is to contact Microsoft Support (unless of course you did not mess up with SiteMap - if yes then just rest it to default using SiteMap editor or import sitemap from Clean organization)

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Syed Ibrahim 6,257 on at

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Iseem your sitemap xml file got corrupted .iff you have any solution which has site map either from dev or other instance then create new solution add the site map and import to target org. Hope this resolve the issue.

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ARIFNIIT 1,391 on at

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Import default sitemap. I believe it will resolve your issue.

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Manmohan Kapoor on at

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Is this happening to all users?

If Yes then

Please use XRM tool box(https://www.xrmtoolbox.com/) to go throuht you site map...Try to open sitemap and change a bit and save..

This might solve your problem.

As per me your site map has been corrupted.

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manojd 1,397 on at

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Hi,

if you have made any changes using older version of XRMToolbox then the chances are that your sitemap is corrupted, what i suggest is edit the sitemap from the customise this system option

1. go to System-> Customisation -> Customise the system or you can visit this URL shown below directly

https://COMPANYNAME.REGION.dynamics.com/tools/solution/edit.aspx?id=%7bfd140aaf-4df4-11dd-bd17-0019b9312238%7d

in this URL change COMPANYNAME & REGION with actual value

2. Here go to client extensions & select the sitemap & click on edit button on top as shown below

if you can open the sitemap here, then simply click on publish on this page & your problem should be resolved

hope it will help

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