Microsoft Dynamics CRM (Archived)

MS CRM sitmap is did not open

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Posted on by Community Member Microsoft Employee

Hi all,

1. whenever I open mscrm 365 any user Credential give username and password

2.show above error

3.please give any suggistions

Thanks,

venkateswarlu.p

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Answers (4)

Community Member Microsoft Employee on at

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RE: MS CRM sitmap is did not open

Hi Venkateswarlu ,

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Francesco Picchi

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Community Member Microsoft Employee on at

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RE: MS CRM sitmap is did not open

hi all Expects,

Thanks for response all Expects

Above issue resolved,

1.I am using Export sitemap XML in test environment to import to the production environment

it is working fine

Thanks

venkateswarlu.p
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manojd 1,397 on at

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RE: MS CRM sitmap is did not open

Hi,

if you have made any changes using older version of XRMToolbox then the chances are that your sitemap is corrupted, what i suggest is edit the sitemap from the customise this system option

1. go to System-> Customisation -> Customise the system or you can visit this URL shown below directly

https://COMPANYNAME.REGION.dynamics.com/tools/solution/edit.aspx?id=%7bfd140aaf-4df4-11dd-bd17-0019b9312238%7d

in this URL change COMPANYNAME & REGION with actual value

2. Here go to client extensions & select the sitemap & click on edit button on top as shown below

if you can open the sitemap here, then simply click on publish on this page & your problem should be resolved

hope it will help
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Manmohan Kapoor on at

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RE: MS CRM sitmap is did not open

Is this happening to all users?

If Yes then

Please use XRM tool box(https://www.xrmtoolbox.com/) to go throuht you site map...Try to open sitemap and change a bit and save..

This might solve your problem.

As per me your site map has been corrupted.
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ARIFNIIT 1,391 on at

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RE: MS CRM sitmap is did not open

Import default sitemap. I believe it will resolve your issue.
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Syed Ibrahim 6,257 on at

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RE: MS CRM sitmap is did not open

Iseem your sitemap xml file got corrupted .iff you have any solution which has site map either from dev or other instance then create new solution add the site map and import to target org. Hope this resolve the issue.
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tw0sh3ds 5,600 on at

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RE: MS CRM sitmap is did not open

I had this few times with my online instances and I did nothing with Sitemap. The only way is to contact Microsoft Support (unless of course you did not mess up with SiteMap - if yes then just rest it to default using SiteMap editor or import sitemap from Clean organization)
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Community Member Microsoft Employee on at

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RE: MS CRM sitmap is did not open

Hi,

if you did not a lot of sitemap customizations you could set it back the the default sitemap with the help of the sitema editor in the XRMToolbox: https://www.xrmtoolbox.com/
Community Member Microsoft Employee on at

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RE: MS CRM sitmap is did not open

hi Mohammad Arif

thanks for your response

same above error is screen shot showing

whenever i am login username and pwd

how to see in tracelog

Thankyou
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ARIFNIIT 1,391 on at

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RE: MS CRM sitmap is did not open

Check trace log what is the root cause for this error then fix it in sitemap xml