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Report designer issue importing default reports

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Posted on by Rui Reis

Hi all,

Does anyone knows how to pass through this error when opening report designer: can´t connect to the default company!

I choose yes to the question "do you want to connect to a different company", and got to the report designer, seeing a popup with the companies list. It seems the "set as default" button doesn´t do anything.. It just opens the security menu with our users.

I then go to Tools, import default reports, and then I get the error: "A default company must be specified before you can import a building block group".

So, i´m in a kind of a cycle.. how to be sure I have a default company?

Thank you.

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L. Arturi 2 on at

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Report designer issue importing default reports

Hello! I had the same issue and I solved it with a Data Mart Reset, if that can help for future cases.

Lucia
Rui Reis 20 on at

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RE: Report designer issue importing default reports

I understand, but didn´t find anything in C:\Users\username\AppData\Local\Apps

Let me try it in different folders maybe..
Frank Hamelly | MVP... 46,485 Super User 2025 Season 1 on at

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RE: Report designer issue importing default reports

You should try opening Report Designer on the machine. The Designer app installs locally the first time you open it.
nunomaia 11 Moderator on at

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RE: Report designer issue importing default reports

In the user machine. Default company is a settings stored in that file.
Rui Reis 20 on at

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RE: Report designer issue importing default reports

Thank you Nuno.

That path you commented, would be on the user machine (which is opening the report designer) or in the server machine?

Because in the user machine, I didn´t noticed any file like that really...
nunomaia 11 Moderator on at

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RE: Report designer issue importing default reports

Repor Designer settings are stored in a C:\Users\username\AppData\Local\Apps.

Search for a file name user.config related to Repor Designer. You can have other user.config from other app.

Delete folder and try again. Sample file report designer settings
Rui Reis 20 on at

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RE: Report designer issue importing default reports

Tier-2
nunomaia 11 Moderator on at

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RE: Report designer issue importing default reports

You are on a Tier-1 ou Tier-2 environment ?
Rui Reis 20 on at

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RE: Report designer issue importing default reports

Thank you Frank.

In fact, I´m a sys admin in these environment but don´t have access to the machine itself.

When you say troubleshoot, you mean maybe in the infrastructure / event viewer yes?

Will try to ask if someone has access.
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Frank Hamelly | MVP... 46,485 Super User 2025 Season 1 on at

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RE: Report designer issue importing default reports

This many times indicates a connection failure to the Financial reporter database. Do you have a system administrator or someone on the IT side that can help troubleshoot the connection issue?