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Report designer issue importing default reports

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Posted on by Rui Reis

Hi all,

Does anyone knows how to pass through this error when opening report designer: can´t connect to the default company!

I choose yes to the question "do you want to connect to a different company", and got to the report designer, seeing a popup with the companies list. It seems the "set as default" button doesn´t do anything.. It just opens the security menu with our users.

I then go to Tools, import default reports, and then I get the error: "A default company must be specified before you can import a building block group".

So, i´m in a kind of a cycle.. how to be sure I have a default company?

Thank you.

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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This many times indicates a connection failure to the Financial reporter database. Do you have a system administrator or someone on the IT side that can help troubleshoot the connection issue?

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Rui Reis 20 on at

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Thank you Frank.

In fact, I´m a sys admin in these environment but don´t have access to the machine itself.

When you say troubleshoot, you mean maybe in the infrastructure / event viewer yes?

Will try to ask if someone has access.

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nunomaia 25 Moderator on at

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You are on a Tier-1 ou Tier-2 environment ?

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Rui Reis 20 on at

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Tier-2

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nunomaia 25 Moderator on at

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Repor Designer settings are stored in a C:\Users\username\AppData\Local\Apps.

Search for a file name user.config related to Repor Designer. You can have other user.config from other app.

Delete folder and try again. Sample file report designer settings

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Rui Reis 20 on at

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Thank you Nuno.

That path you commented, would be on the user machine (which is opening the report designer) or in the server machine?

Because in the user machine, I didn´t noticed any file like that really...

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nunomaia 25 Moderator on at

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In the user machine. Default company is a settings stored in that file.

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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You should try opening Report Designer on the machine. The Designer app installs locally the first time you open it.

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Rui Reis 20 on at

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I understand, but didn´t find anything in C:\Users\username\AppData\Local\Apps

Let me try it in different folders maybe..

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L. Arturi 2 on at

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Hello! I had the same issue and I solved it with a Data Mart Reset, if that can help for future cases.

Lucia

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