Sales order quantities are marked as 'previously invoiced'

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We have a sales order with 5 line items on them. Some of them were shipped out and subsequently transferred to invoice, leaving the remaining ones alone to be invoiced later.

One of the un-shipped items, with an original qty of 10, now has an info bubble right beside the item number. When you click on the quantity status it indicates that 9 were previously invoiced (not true.) Its sales qty distribution is now: Original: 10, Qty to back order: 1.

If I do a sales item inquiry on this item, it doesn't show up (in any qty larger than 0) on any invoices. How is this possible?

I've ran a check links on all of sales, as well as a reconcile on this sales order.

Any ideas would be appreciated.

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Richard Whaley 25,195 on at

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Re: Sales order quantities are marked as 'previously invoiced'

Sounds like the quantities were transferred to an invoice and then the invoice deleted before it was posted.

Are you maintaining history?

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Re: Re: Sales order quantities are marked as 'previously invoiced'

We are maintaining history, however nowhere is there a quantity of 9 (or any number that would add up to it.)
If I were to delete this line item, would that be a bad thing? Would a payable still exist that our customer owes us 9 of this item?
Note: we did add the same item a second time so that we could ship that one.

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Richard Whaley 25,195 on at

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Re: Re: Re: Sales order quantities are marked as 'previously invoiced'

The images you sent were exactly what I expected to see. It indicates that 9 of these were invoiced (that results in a receivable from the customer). However, the remaining quantity should have been moved to a BO document if you were invoicing properly. The BO could then be moved back to an order for remaining quantities.

Have you gone to sales document inquiry and looked for an invoice to this customer in this time frame?

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Re: Re: Re: Re: Sales order quantities are marked as 'previously invoiced'

We don't usually transfer to a back order document, instead we only transfer to invoice those items which have been shipped. When more items are ready to be shipped, we mark them as 'qty to invoice', fulfill them, and transfer them to invoice. Since most of our sales orders get invoiced at different times, transferring to BO and then back to a new Sales order number would get very confusing, fast (especially since our MOs link back to the original SO#.)
Sales document inquiry, posted and unposted, going by customer PO number; I cannot find this item invoiced anywhere. It simply doesn't exist. And it was never meant to be invoiced until later. Yet the sales quantity insists we have invoiced 9, also I don't understand what the white info icon means in the first image. The help documents don't explain it either.
I believe I may have to cancel the remaining qty and just ignore the "false" statement that we've invoiced 9.

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