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ReportHello - Has anyone run into this before? I have a client that does always use the default write-off distribution account. They have had to void one of these transactions and the void does not credit the write-off account used in the original transaction, it uses the account from Posting Defaults. As a work around I tried to unapply the payment from the invoice before voiding the payment and it still uses the write-off account from Posting Defaults. Any insight here is greatly appreciated!
1st try
Entered Cash Receipt $111, wrote off $11, updated default write-off Acct to 000-6710-00.
Voided Document through Posted Trnasaction Maintenance
Inquiry into original document shows that the void did not update the same write-off account, it used the default posting account 000-6700-00
2nd try
Entered Cash Receipt $222, wrote off $22, updated default write-off Acct to 000-6710-00.
In Apply Sales Documents I Unapplied Cash, write-off account used is still incorrect
Thank you,
Lisa Léger
813-407-8327
www.linkedin.com/.../lisapleger
http://www.straightarrowusa.com/
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