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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Form Captures not show...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Form Captures not showing accurate submission data

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Posted on by Yola1011 40

Hi

I added a form capture and tracking script to my landing page and can see from the website data (WordPress) that we had about 9 submissions on my form since yesterday. When looking at Dynamics Marketing at the Form Capture, however, I can see it has been tracking anonymous visitors, but only shows 1 submission.

What could the reason be why it is not adding up?

  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    There are first-party cookies that are available for a short period of time.

    So if there was an email tracking link click about 2 weeks before we will be able to identify the contact. Otherwise, Marketing will collect website visits/clicks as anonymous

  • Yola1011 Profile Picture
    Yola1011 40 on at

    Hi Nya

    Thanks for the response. But what about an actual form submission then? This should be going into Dynamics as a lead right?

  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi Yola,

    Since I cannot know exactly how your form is designed, it is recommended to raise a support ticket for further help.

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