News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Send Direct Email - Bu...

Service | Customer Service, Contact Center, Fie...

Answered

Send Direct Email - Bulk Email System Job is stuck at Waiting for event

(1) Share

Report

Report

Posted on by Community member

11

Send Direct Email - Bulk Email System Job is stuck at Waiting for event

When we send Direct Email from Cases, it creates Bulk Email System Job.

Looks like that job is stuck and waiting for event forever. Any one encounter this issue?

It used to be working fine until one month ago.

All responses Img

All responses (2)

Answers Img

Answers (1)

Verified answer

Community member 11 on at

Like (0)

Report
Send Direct Email - Bulk Email System Job is stuck at Waiting for event

Found Solution and follow the below steps to resolve the issue.

In order for bulk email jobs to resume, you must cancel the Bulk Email job in the "Waiting for Event" status. This will allow the subsequent Bulk Email Jobs to execute. However, because multiple users may have tried to invoke the “Send Direct Email” function on the same group of records, you may have duplicate pending Bulk Email jobs. To prevent duplicate email records from being created, you will need to review the pending Bulk Email jobs and cancel them as needed to prevent this possible issue from occurring. To review the pending Bulk Email jobs, please follow these steps:

Navigate to Settings -> System Jobs

Click the filter icon, then select the down arrow on the System Job Name column and select “Bulk Email”. Click Ok.

Review all pending Bulk Email jobs and cancel any that may result in unwanted, duplicate email records. Do not cancel the Bulk Email job which is in “Waiting for Event” status yet.

After all pending Bulk Emails jobs are canceled, you may cancel the Bulk Email job which is “Waiting for Event”. After canceling this job, all pending Bulk Email jobs will begin to process.
Dengliang Li Microsoft Employee on at

Like (0)

Report

Send Direct Email - Bulk Email System Job is stuck at Waiting for event

Hi,

I did not encounter your problem.

It is recommended that you raise a support ticket to get further support.

https://admin.powerplatform.microsoft.com/support

Best Regards,
Dengliang Li

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 292,468 Super User 2025 Season 1

#2

Martin Dráb 231,287 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans