Hello,
I'm at a bit of a loss on this one!
I'm working with a client who would like to essentially import their outlook contacts into Dynamics (Sales Hub). We have server side sync turned on for all options (including Contacts, Tasks, and Appointments) and all users have the Dynamics 365 App for Outlook deployed and working and users can manually track or add one contact at a time from their emails.
However, when I tested and enabled their mailboxes, only ONE of the users outlook contacts imported in. His settings seem to be the same as everyone else's, but for whatever reason all of his contacts synced up. No other contacts or user address books have been synced.
Some possibilities: (1) he may have been the first user who was enabled or (2) his outlook was formerly connected to an old dynamics environment three years ago (completely different tenant) and at one point had the old dynamics for outlook plugin.
Has anyone else experienced this?
