Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

A/B testing not working for images?

(1) ShareShare
ReportReport
Posted on by Microsoft Employee

Hello,

For a client we want to test a newsletter with images and one without. Because simply removing the image is not an option (the area for the image remains and will show a placeholder of a missing image), I replaced it with a transparant .png file, with the width of the newsletter and 1px in height. This worked in a previous test but for some reason I can't do this a second time; my placeholder for the image is replaced in both the A and the B version:

[View:/cfs-file/__key/communityserver-discussions-components-files/768/new_5F00_recording_5F002D005F00_12_2D00_7_2D00_2022_5F00_08_5F00_17_5F00_52-_2800_720p_2900_.mp4:320:240]

Did I do something wrong, did I miss a step? Or is it a bug? 

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: A/B testing not working for images?

    Hi MarleenCramer,

    Please create a support ticket regarding this issue (and attach the HTML of your email) and we will investigate this with a priority.

    admin.powerplatform.microsoft.com/support

    Thank you,

    PM, D365 Marketing

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: A/B testing not working for images?

    Which browser did you use? I tried Chome and Firefox.

  • abeyer Profile Picture
    abeyer 10 on at
    RE: A/B testing not working for images?

    I am having the same issue, where I tried to reorder content (including images), but clicking A or B shows your same result.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,160 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans