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Customer experience | Sales, Customer Insights,...
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A/B testing not working for images?

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Posted on by

Hello,

For a client we want to test a newsletter with images and one without. Because simply removing the image is not an option (the area for the image remains and will show a placeholder of a missing image), I replaced it with a transparant .png file, with the width of the newsletter and 1px in height. This worked in a previous test but for some reason I can't do this a second time; my placeholder for the image is replaced in both the A and the B version:

[View:/cfs-file/__key/communityserver-discussions-components-files/768/new_5F00_recording_5F002D005F00_12_2D00_7_2D00_2022_5F00_08_5F00_17_5F00_52-_2800_720p_2900_.mp4:320:240]

Did I do something wrong, did I miss a step? Or is it a bug? 

I have the same question (0)
  • abeyer Profile Picture
    10 on at

    I am having the same issue, where I tried to reorder content (including images), but clicking A or B shows your same result.

  • Community Member Profile Picture
    on at

    Which browser did you use? I tried Chome and Firefox.

  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi MarleenCramer,

    Please create a support ticket regarding this issue (and attach the HTML of your email) and we will investigate this with a priority.

    admin.powerplatform.microsoft.com/support

    Thank you,

    PM, D365 Marketing

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