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Microsoft Dynamics CRM (Archived)

Twilio

Posted on by Microsoft Employee

Is there a Twillio integration on Dynamics? other similar platforms?

*This post is locked for comments

  • Suggested answer
    AnthonyUliano Profile Picture
    AnthonyUliano 455 on at
    RE: Twilio

    AMC Technology has Twilio integration for Dynamics.  We support SMS, Voice, and Chat. Happy to provide more information.

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Twilio

    Yes it is good . It can help to store the call activity but not the voice as attachment in the crm. Have similar product is available like ClickToDial . If you integrate with CISCO finesse then you can generate nice reports on calls and recordings.

    Hope this helps.

    Pls close thread as verified , if query is resolved.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Twilio

    I need voice, not SMS.

    found a solution called ringcentral. any recommendations?

  • Suggested answer
    M.T. Eikelenboom Profile Picture
    M.T. Eikelenboom 5,241 on at
    RE: Twilio

    Other than SMS, I don't think there's an out-of-the-box solution.

  • Suggested answer
    Wayne Walton Profile Picture
    Wayne Walton 13,726 on at
    RE: Twilio

    Yes, you can integrate to Twilio via Microsoft Flow: flow.microsoft.com/.../twilio  

    There are many SMS tools that integrate to Dynamics 365.  

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