Skip to main content

Notifications

Customer Insights - Journeys forum

Customer Journey Insights

(0) ShareShare
ReportReport
Posted on by 5

Why are some of the emails 'stopped' in a customer journey? How can I determine the reason for emails being stopped?  For example I have a inflow of 32317 and 13581 were stopped and 18736 were processed. 

Categories:
  • Pascal T Profile Picture
    Pascal T 175 on at
    RE: Customer Journey Insights

    Did all these stopped contact have the required consent level? If you go in the Customer Journey Insights view, you could maybe have some answers?

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at
    RE: Customer Journey Insights

    Hi Paige,

    See the "Contact stopped in a journey" section on the help documentation to understand why these may not have processed and are showing as "stopped."  If you don't think that any of these apply to you, I would suggest you open a ticket with customer support so they can further investigate.

    Thanks,

    Megan

    If this answers your question, please mark as Verified!

  • Paige Allen Profile Picture
    Paige Allen 5 on at
    RE: Customer Journey Insights

    Hi Vivek,

    I scheduled an customer journey for 2/15 and I expected all 32,317 participants in the segment to be processed not 18,736. I would like to understand why 13,581 are classified as 'stopped' and what stopped means.

  • Vivek_Singh Profile Picture
    Vivek_Singh 385 on at
    RE: Customer Journey Insights

    Hey Paige, Thanks for posting this query. Seems to be some weird behavior. Could you please help us with more details like steps you followed and what exactly is your expectation? More details would help us in understanding the issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,965 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,836 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans