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Why are some of the emails 'stopped' in a customer journey? How can I determine the reason for emails being stopped? For example I have a inflow of 32317 and 13581 were stopped and 18736 were processed.
Hey Paige, Thanks for posting this query. Seems to be some weird behavior. Could you please help us with more details like steps you followed and what exactly is your expectation? More details would help us in understanding the issue.
Hi Vivek,
I scheduled an customer journey for 2/15 and I expected all 32,317 participants in the segment to be processed not 18,736. I would like to understand why 13,581 are classified as 'stopped' and what stopped means.
Hi Paige,
See the "Contact stopped in a journey" section on the help documentation to understand why these may not have processed and are showing as "stopped." If you don't think that any of these apply to you, I would suggest you open a ticket with customer support so they can further investigate.
Thanks,
Megan
If this answers your question, please mark as Verified!
Did all these stopped contact have the required consent level? If you go in the Customer Journey Insights view, you could maybe have some answers?
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