web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer Insights - Journeys forum
Under review by Community Managers

Under review

Thank you for your post! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

How to receive inbound SMS from Twilio

Posted on by
I configured Twilio as the sms provider. I can send sms but have been unable to receive back to dynamics. I sent a test message to my personal cell phone and replied with a keyword, but the journey I set up does not seem to receive the reply. The contact record in Dynamics does not show I replied either. I can see the response in Twilio though.
 
The attachment is from Twilio > Phone numbers > Manage > Active numbers > Select my phone number > Configure tab > Messaging configuration
A message comes in is set to "Webhook", the url is the "Incoming callback URL" I got from SMS providers in Marketing > Settings > Customer engagement > SMS Providers > Twilio > Settings
Categories:

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Insights - Journeys

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans