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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Product parameters for...
Microsoft Dynamics AX (Archived)

Product parameters form is not opening correctly

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Posted on by EdgarM 80

Hello,

We have a problem with EcoResProductParameters form. This form is not fully opening, some objects are not rendered.

bad.png

Normal view of this form:

good.png

I think it might be related to incorrect form "packing", because after resetting "Usage data" form opens normally one time, but after closing it and re-opening problem repeats. 

Form is standard with no modifications. Tried to do full compile, full CIL, deleting AUC files with AOS restart, but nothing helped.

Also, we have noticed that this problem persists on all our AX environments and for all users, connecting from different computers. 

Any help will be appreciated.

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  • Suggested answer
    Chaitanya Golla Profile Picture
    Chaitanya Golla 17,225 on at
    RE: Product parameters form is not opening correctly

    Hi,

    Have you tried to refresh the form cache, if not please give a try. (Path: Tools > Caches > Refresh dictionary, Refresh data, Refresh elements).

  • EdgarM Profile Picture
    EdgarM 80 on at
    RE: Product parameters form is not opening correctly

    Hi Chaitanya,

    I tried it along with AUC deletion, but it didn't help.

  • Suggested answer
    Mahmoud Hakim Profile Picture
    Mahmoud Hakim 17,887 on at
    RE: Product parameters form is not opening correctly

    this is an abnormal issue, you need to debug it

  • Suggested answer
    Chaitanya Golla Profile Picture
    Chaitanya Golla 17,225 on at
    RE: Product parameters form is not opening correctly

    Hi,

    Please try with database synchronization as issue might be caused due to some problem with fetching of the data onto the form.

  • Verified answer
    EdgarM Profile Picture
    EdgarM 80 on at
    RE: Product parameters form is not opening correctly

    Tried DB synchronization, but it also had no effect.

    However, issue is related to "Product configuration" conf. key. After removing it from one of forms TabPage, problem is gone. As that TabPage is not needed, I specified "PC" conf. key in its nested objects. This made the form visually same as it has been, but now it works normally.

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