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Microsoft Dynamics RMS (Archived)

Customer Statement-Minimum $ Due showing on zero balance accounts

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Posted on by Microsoft Employee

We recently upgraded to RMS 2.0.  Upon running the A/R Statements the minimum balance amount shows even when the balance due is zero....previous to the upgrade when the balance was below the minimum due it showed the balance due or $0 when the balance was $0.  In addition 2.0 statements show the aging....which makes it look as if the customers are late even if they made their minimum payments. How can I change these items to the previous formats?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Statement-Minimum $ Due showing on zero balance accounts

    Hi the above link to download statement which doesn't print 0 is broken ...cannot download. ....please if I can get another link to download it...

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at
    Re: Customer Statement-Minimum $ Due showing on zero balance accounts

    Never used it, but here is a statement that doesn't print when there is a zero balance.

    dl.dropbox.com/.../ZeroBalanceStatement.zip

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