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Finance | Project Operations, Human Resources, ...
Answered

Manual bank reconciliation - Transactions button is greyed out

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Posted on by 50
Hi there,
 
I'm having a very strange issue and can't understand why this is happening.
 
When I attempt to create a bank statement entry for a bank account that has unreconciled transactions, the Transactions button is greyed out. Could you please help me understand why this is happening and how I fix it, I need to sort this asap, as client is going into UAT next week? Please see some screenshots below:
 
Unreconciled transactions on the bank account:
 
Attempt to add a new statement, where Transactions function is greyed out:
 
 
Even if I populate the information on the bank statement, the button remains greyed out.
 
Your help is much appreciated, thank you!
I have the same question (0)
  • Verified answer
    Ramit Paul Profile Picture
    22,797 Most Valuable Professional on at
    Hi,
     
    Have you tried to save the details and then check including ending balance?
     
  • Catalina Caddle Profile Picture
    50 on at
    Oh my days, yes, that is correct! thank you for that, don't know how I missed that. :)
  • André Arnaud de Calavon Profile Picture
    301,069 Super User 2025 Season 2 on at
    Hi Catalina,
     
    If the suggestion from Ramit helped you, would you mind to mark his reply so the question will get the status Answered
  • Suggested answer
    Parthiv_Adhyaru Profile Picture
    118 on at
    Hi Catalina,
     
    For performing the Bank Reconciliation, you need to enter the "Bank Statement Date", "Bank Statement"' number and the "Ending Balance" of the Particular Bank Statement.
     
    Once these details are entered, Save the record and the "Transactions" button will get enabled for performing the Bank Reconciliation.
     
    Hope that helps!
     
    Regards,
    Parthiv Adhyaru

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