Manual bank reconciliation - Transactions button is greyed out

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Posted on by Catalina Caddle

Hi there,

I'm having a very strange issue and can't understand why this is happening.

When I attempt to create a bank statement entry for a bank account that has unreconciled transactions, the Transactions button is greyed out. Could you please help me understand why this is happening and how I fix it, I need to sort this asap, as client is going into UAT next week? Please see some screenshots below:

Unreconciled transactions on the bank account:

Attempt to add a new statement, where Transactions function is greyed out:

Even if I populate the information on the bank statement, the button remains greyed out.

Your help is much appreciated, thank you!

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Answers (1)

Suggested answer

Parthiv_Adhyaru 13 on at

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Manual bank reconciliation - Transactions button is greyed out

Hi Catalina,

For performing the Bank Reconciliation, you need to enter the "Bank Statement Date", "Bank Statement"' number and the "Ending Balance" of the Particular Bank Statement.

Once these details are entered, Save the record and the "Transactions" button will get enabled for performing the Bank Reconciliation.

Hope that helps!

Regards,

Parthiv Adhyaru
André Arnaud de Cal... 291,885 Super User 2024 Season 2 on at

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Manual bank reconciliation - Transactions button is greyed out

Hi Catalina,

If the suggestion from Ramit helped you, would you mind to mark his reply so the question will get the status Answered?
Catalina Caddle 42 on at

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Manual bank reconciliation - Transactions button is greyed out

Oh my days, yes, that is correct! thank you for that, don't know how I missed that. :)
Verified answer

Ramit Paul 22,295 Most Valuable Professional on at

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Manual bank reconciliation - Transactions button is greyed out

Hi,

Have you tried to save the details and then check including ending balance?