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Service | Customer Service, Contact Center, Fie...
Unanswered

On Unified Interface Tool bar on right top corner not properly loaded

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Posted on by 6,212

We are recently move to Unified Interface, tool bar on right side not properly loaded. Our business user more frequently use Global search option, as it not properly loaded it is hard for them . 

Does any one experience this issue and  how to solve it?

I have the same question (0)
  • LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Could you please show more details about the "tool bar on right side"?

    What's the correct tool bar and how did it show in UCI?

    Regards,

    Leo

  • Alagunellaikumar Profile Picture
    6,212 on at

    Once you login, CRM banner ribbon blue color by default in which right hand side you will find "Global search" magnify glass icon.

    This right hand side tool bar is not properly loaded

  • LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Here are my two clients of CRM (V9.1 online)

    1.Classic (legacy).

    pastedimage1587712682817v1.png

    The global search shows in the main bar and the default background colour is black.

    2.UCI

    pastedimage1587712726200v2.png

    The global search shows in the same position and the default background colour is blue.

    Could you share some screenshots about your issue in your instance?

    Regards,

    Leo

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