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LCS organization type is CUSTOMER and should be PARTNER

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Posted on by Juan Pedro Methol

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Hello everybody, I have access to LCS but when I log in my organization account, the organization has been defined as CUSTOMER rather than PARNTER. I am the admin user for a microsoft partner and I cannot find the way to update or change the organization type in LCS. It seems that the company profile in LCS has been defined as customer rather than partner. I coulnd't find a way to contact LCS support.

Did anyone have the same issue?

Thanks,

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nmaenpaa 101,160 Moderator on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

For D365 projects I think it actually is supposed to be Customer.

Partner is available if your user account is linked to PartnerSource.

If you have both roles, you can switch the active one in the top right menu.

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André Arnaud de Cal... 300,727 Super User 2025 Season 2 on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi Juan,

Can you perform the tasks on LCS which you want to do? Or are you missing some features?

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Juan Pedro Methol 230 on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi Nikolaos. I am using an account linked to parnter source. But in LCS it is defined as a customer

Thanks

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nmaenpaa 101,160 Moderator on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi Juan,

do you see only the Customer relation in the top-right menu? I see both since my account is linked to Partner Source, and to an AAD tenant that has a D365 subscription.

Anyway, is there something that doesn't work for you in LCS? Or is it just a cosmetic thing?

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Juan Pedro Methol 230 on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi André, I am not able to create "Partner LCS projects". When I create a new project, it is a customer project only. The methodology is predefined (and very simple) and the access to the tools of LCS are not present (Issue search, license estimatior,BPM tool, etc.)

Thanks,

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nmaenpaa 101,160 Moderator on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi Juan,

to me the issue seems to be that the O365 tenant that your user account belongs to doesn't have D365FO licenses.

Can you please verify if this is the case?

You need to have D365FO Customer / Partner trial licenses activated in order to create D365FO projects in LCS.

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Junaid Idrees on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi Juan,

Please sign up for your partner trial license from partner source portal then you will be able to create Lifecycle Services projects:

Please check the details here:

docs.microsoft.com/.../sign-up-preview-subscription

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A.Prasanna 8,223 on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Just click on your name at the top right corner and see whether you can see PARTNER ORGANIZATION or /and CUSTOMER ORGANIZATION as follows, I if you can see your Organization under partner just click on Organization name then you can switch.

Hope this will help.

Thanks,

Amith

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SCM 50 on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi ...

Do you know why in my customer LCS the type as a partner....

and I can't change in the top corner from partner to customer because customer organization does not appear.

do you know what the missing step when we create LCS Project for my customer.

Regards,

Wije Sharma

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Komi Siabi 13,089 Most Valuable Professional on at

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RE: LCS organization type is CUSTOMER and should be PARTNER

Hi Wije,

Did you create this LCS project yourself?

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