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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sending email through ...
Microsoft Dynamics CRM (Archived)

Sending email through Dynamics 365 instance - Exchange Online License required?

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Posted on by RaviM 675

Hello All - We are using Dynamics 365 online and we need to use Server Side Synchronization to send email from Dynamics 365 instance. We have configured one user in Dynamics 365 and applied default Email settings. This user doesn't have Exchange online license. Do we need Exchange Online License to send/receive email? If yes, which license we need to purchase. Currently it's showing following licenses are available and used. Most of the users have Dynamics 365 for Team Members license assigned. Is there any other way to send email without purchasing Exchange Online License? What is Exchange Online Protection?

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  • Community Member Profile Picture
    Community Member on at

    You should be able to use SSS to send emails with Exchange, Gmail and Yahoo! Mail.

    Here is a link to the current documentation regarding email service and SSS. docs.microsoft.com/.../dn531050(v=crm.8)

    Here is a good community post on how to set it up using gmail. community.dynamics.com/.../how-to-set-up-dynamics-365-and-gmail-integration-yes-you-can

    Hope that helps.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    Yes, to use SSS you need to have Exchange Online licence. You can find more detail on this document:

    docs.microsoft.com/.../mt622056(v=crm.8)

    "This feature requires that you have an Office 365 subscription or a subscription to an online service such as SharePoint Online or Exchange Online."

    You can also refer below blog with screenshot on how to configure-

    arunpotti.wordpress.com/.../how-to-configure-email-using-server-side-synchronization-in-crm-2016-online

    suyati.com/.../step-step-guide-configuring-emails-ms-dynamics-crm

    Hope this helps.

  • RaviM Profile Picture
    RaviM 675 on at

    Thanks for Reply Guys. But My question is, If I am going to create new user and give him Dynamics 365 Team Member license, do i also need to purchase Exchange Online license and associated with new user? I think yes, but just needs to confirm. I don't need to use Gmail or anything else and I have already configured everything required. Just need to understand whether Exchange Online License is required or what? If yes, which license we need to purchase. 

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    As mentioned in the shared link above, yes you need exchange licence.

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